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Evidencia Santiago Guesthouse Hiroshima

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Volver a Santiago Guesthouse Hiroshima

Mostrando 2 reportes · 1 en los últimos 12 meses

  1. Confirmado Hostelworld

    DO NOT STAY - bed bugs in the room and they refused to do anything about it instead the staff getting very defensive saying it’s normal for summer. -said they have had complaints before but ignored them because the Japanese nose is too sensitive for the detergent to get rid of them. - rooms sweaty aircon doesn’t work - rooms cluttered can’t even get down the ladder -mattress like sleeping on a brick I have stayed in over 50 hostels and don’t expect much but this was against any hygiene regs!!

  2. Confirmado Hostelworld

    BEDBUGS - MAY 2023 - INFESTED Stayed here in May. Dropped bags in and went to see the sights. Room wasn’t great and had a musty smell. After getting back that evening and showering etc, looked in the bed to see numerous bed bugs all over my pillow and sheets. Immediately woke my friends and we went to reception - no one was there and no staff on site at all. We weren’t going to stay somewhere that was clearly riddled with bedbugs, so forced to leave the keys off at 11pm and seek alternative accommodation. I emailed the hostel about the problem and sent them numerous messages on instagram asking for a refund and to cover the cost of washing and drying all our clothes, but a week later and still no response from them. Disgraceful and will never be back - and certainly wouldn’t recommend anyone else stays here.