Mostrando 2 reportes · 2 en los últimos 12 meses
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Confirmado Booking.com
We stayed at this property before a flight and had a very distressing experience. At 3:30 AM, we woke up covered in bites. When we turned on the lights, we found a large bed bug crawling on the bed and several more in the sheets. The bites caused a severe allergic reaction—my face and body swelled, including around the eye. We immediately showed the reception photos of the bugs and the bites. However, the staff did not check the room or offer any assistance. Danilo informed us that he spoke with his supervisor, Paulo (who does not speak English), and the only response we received was “maybe a refund on Monday.” We left the property without apology, concern, or resolution. This was not only a highly unpleasant situation but also a serious health and safety issue. We have still not received any confirmation of a refund or communication from the hotel.
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Confirmado Booking.com
It was so bad that I found bed bugs on the bed evrynight, also, the bathroom ceiling would literally OPEN if u moved the door, AC was terrible … no fridge … the list goes on and on