Safestay Bratislava Presidential Palace

≈82 possiblement achetés · 1082 avis au top scannés

1. Acheté confirmé 96 mots 20% il y a 2 ans

   Our experience at this hostel was absolutely dreadful. Upon arriving, we were informed by fellow guests that the hostel was plagued by a severe bed bug infestation. To our dismay, the receptionist confirmed this issue and assured us a refund. However, after emailing the hotel staff, we waited an entire month without any response from the hostel. When we finally heard from the management, they flatly denied all the issues mentioned in this review and refused to provide a refund. We strongly advise against staying at this hostel under any circumstances. Avoid it at all costs.
2. Acheté confirmé 271 mots 20% il y a 1 an

   Read and form your own opinion on the situation: A friend and I were visiting Bratislava for a weekend, he arrived a day before I did. The morning of my travel to Bratislava he called me up describing what a horrible night it has been: Roommate snored to the point of almost choking, and after asking to be moved to a different room they declined as they were "making breakfast" at the counter. Upon return to the room, my friend realized there were BEDBUGS in his bed. Needless to say, this stay was not so safe anymore. He was able to get his money back and we booked an AirBnB for about the same price as this hostel (posting a review later for that one). I however picked the non-refundable option. Here is where you can decide whether it is my fault or the fault of the hostel. I sent them an email explaining them that their name "Safestay" is completely irrelevant if there are bedbugs crawling around. Because they cannot offer what they promised I asked for a refund. I did not get the refund, because I picked the non-refundable option. I get that you're a business, but you are human right? Would you like to go to a hostel with bed bugs? Maybe some empathy from the manager could help. Again, I am aware I picked the non-refundable option, but in multiple occassions if the situation is dire there are several customer services I have contacted that disregard T&S because things like this can happen. Make of it what you will, but I will definitely not recommend this place.
3. Suspicieusement court 203 mots 20% il y a 2 ans

   Never get any proper response from the property until last minute of check-in. Requested cancellation due to a recent series of reviews regarding bedbugs which I have zero tolerance. In the end, I determined not to go for this hostel and moved to the other one nearby. Can’t imagine how come there could be bedbugs in the reviews, not only one but multiple in a certain short period of time. I believe that it was not solved and if you read the review, their response is also horrible. I would never stay in this hostel chain. 빈대가 출몰하고 대응도 아주 후진 호스텔 입니다. 실제 예약까지 완료하였지만 마지막에 취소를 했습니다. 마지막까지 제 질의에 대한 어떠한 답변도 듣지 못하였고 결국 제 비용으로 캔슬하였습니다. 이곳은 최근 한달새 빈대가 들끓고 실제로 물린 게스트의 리뷰가 여러가 있고 대응 자체도 아주 미숙하다고 리뷰에 적혀있는 곳 입니다. 저는 빈대/베드버그는 절때 형용할 수 없어 결국 인근 다른 청결한 호스텔에서 숙박했습니다. 개인적으로 소음이나 다소 청결하지 않는건 이해해도 빈대/베드버그는 저한테 절때 용납이 안되는 부분입니다. 그 이유는 물리면 흉지고, 가렵고, 빈대가 옷에 붙어 계속해서 옮길 수 있기 때문입니다. 빈대가 계속해서 출몰하고 게스트가 물리는 상황에서도 부킹을 받는다는 것 자체가 매우 쇼킹하고, 다른 리뷰 보시면 아시겠지만 베드버그가 나온다해서 환불을 약속하고나서 이후 약속을 지키지 않는다는 리뷰도 있네요.
4. Suspicieusement court 1 mot 100% il y a 4 mois

   Location

   North Macedonia
5. Suspicieusement court 1 mot 100% il y a 5 mois

   物美价廉
6. Suspicieusement court 1 mot 100% il y a 8 mois

   Everything

   Slovakia
7. Suspicieusement court 1 mot 100% il y a 11 mois

   All

   Slovakia
8. Suspicieusement court 1 mot 100% il y a 11 mois

   všetko

   Slovakia
9. Suspicieusement court 1 mot 100% il y a 1 an

   Tutto

   Albania
10. Suspicieusement court 1 mot 100% il y a 1 an

    vsetko

    Slovakia
11. Suspicieusement court 1 mot 100% il y a 1 an

    Great

    Sweden
12. Suspicieusement court 1 mot 100% il y a 2 ans

    Everything

    Slovakia
13. Suspicieusement court 1 mot 100% il y a 2 ans

    Všetko

    Slovakia
14. Suspicieusement court 1 mot 100% il y a 2 ans

    Čistota,pohodlie,personal

    Slovakia
15. Suspicieusement court 1 mot 100% il y a 2 ans

    ☕

    Ukraine
16. Suspicieusement court 1 mot 100% il y a 2 ans

    🏖️

    Ukraine
17. Suspicieusement court 1 mot 100% il y a 2 ans

    All👍

    Ukraine
18. Suspicieusement court 1 mot 100% il y a 2 ans

    All👍

    Ukraine
19. Suspicieusement court 1 mot 100% il y a 2 ans

    👍🥱
20. Suspicieusement court 1 mot 90% il y a 2 ans

    O.k.⁰

    Bulgaria
21. Suspicieusement court 1 mot 100% il y a 2 ans

    Super
22. Suspicieusement court 1 mot 100% il y a 2 ans

    Alles

    Austria
23. Suspicieusement court 1 mot 100% il y a 2 ans

    Staff

    Oman
24. Suspicieusement court 1 mot 100% il y a 2 ans

    Cena

    Slovakia
25. Suspicieusement court 1 mot 100% il y a 3 ans

    všetko

    Slovakia