Affichage de 6 signalements · 1 sur les 12 derniers mois
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Confirmé Hostelworld
Found bed bugs in/around my bed! Immediately told the guy at reception and he acted like i was a huge inconvenience to him and was quite rude. Slept on a tiny couch that night as they didn’t have any other beds. The next morning he offered me a different bed but we just wanted to leave so we asked to get a refund and he told us that the bugs were out of their control and was the previous guests fault so we didn’t get a refund?!?! They also didn’t tell anyone or do anything to clean the room!!
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Confirmé Hostelworld
Everything was perfect - price, facilities, breakfast, lovely staff. Yet, the location was sketchy at nights and I got severe bed bug bites.
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Confirmé Hostelworld
Very clean and nice Hostel next to naples central. The neighborhood is not the best or the nicest but still felt safe (travelled with my brother. But will definitely come again and would have liked to stay for longer than just one night. Excellent breakfast also which is included in the price. Our roommate found bedbugs in her bed but the staff handled the situation perfectly, washed her clothes and steamed her bed.
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Confirmé Hostelworld
Overall this hostel was alright. Free breakfast is nice, good AC and WiFi in the rooms, and clean bathrooms and showers. My friend had bed bugs but the staff took care of it. You aren’t allowed to be in the rooms from like 11-2:30 due to cleaning so if you’re sick and want to sleep in, this isn’t the hostel for you. The hostel is right next to the central train station which was great but the street it’s on is a bit sketchy and extremely dirty. Felt safe inside the building tho. Good price.
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Confirmé Hostelworld
DO NOT GO TO THIS HOSTEL‼️ Customer service is at the bottom of their list. I found SEVERAL ADULT BEDBUGS in my bed and the manager (i believe he was) refused to give me a refund and laughed at my face at the idea. He didnt even offer to let me use the laundry machine for free. And I had to go to the laundromat. They only cleaned the bed that had bedbugs and not the whole room which tells you a lot about how thorough the cleaning is (not). I left early because I didn’t want to sleep another nigh
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Confirmé Hostelworld
⚠️ Warning: Bedbug Bonanza on the First Floor! ⚠️ The bedbugs in the last room on the left are very hospitable! Just head right at the bottom of the stairs, and you'll find them waiting. I would've given 10 stars if it weren't for the two nights of impromptu blood donations. My sleep suffered greatly. Pro tip:Avoid the wooden frames unless you enjoy "Spot the Bedbug Stains.", they live in the wood, replace for metal. Even the guy below me got bit. Seriously, management, evict them.