Smart Russell Square Hostel

Great location, but minor issues with cleanliness The location of this property is excellent. However, I rated cleanliness and facilities a bit lower because I ended up with a few bug bites during my 3 day stay, which felt like they could have been bed bugs.

The personal was not kind enough for what I expected from previous experiences in similar places. The bedroom was clean and okay and unlike the tube, we didn't find any bedbugs. One random guy harassed me in the communal shower. I described him, they knew who he was and didn't kick him out. I felt totally vulnerable. They are strict regarding cohabitation, but they didn't solve my problem with that random guy that assaulted me nor even offered me a compensation for this horrendous situation, which is a shame.

My partner and I caught bed bugs from this place as seen from the pictures below (you'll notice the blue bed and white sheets) and the company has refused to give us a refund they promised in writing. Staff were kind enough let us use the washing machine for free for our clothes and backpacks, that was literally the only positive I can give to this place. The beds are a bit too small and the bathrooms were also pretty gross. Highly suggest finding somewhere else. This place is not worth it...

Good location and overall a nice organised setup with friendly staff but let down by a Small bed and, sadly, bed bugs

Hostel had black mold, staff were rude, and one of our friends rooms was infested with bed bugs. Wouldn’t recommend to anyone and will not be back lol.

The hostel is a nice space, and the rooms are comfortable though quite noisy because of the metal lockers. I must say there was one staff member who was particularly unhelpful, bordering the disrespectful. His name was Matt. During our stay, my female friends and I avoided asking him for information or help because he didn't have a good attitude towards guests. He didn't speak other language other than English, which is something one would hope for a staff member in the tourism industry. When asked, he could not solve or help any of our requests, nor at least tried to. He didn't create, in my opinion, a safe space for guests. The rest of the staff, apart from Matt, was truly sweet. I found a bed bug on my bed one night. When I killed it it exploded with blood. Again, I didn't reach to the staff because Matt was on charge that night. Well, overall it was a good stay. Hope it would have been better.

Good location but be aware of bedbugs

We got 3 rats in our room, in mid of the night. We are still traumatised , and I asked the deskstaff day one plz tell us if you have a rat problem. Rude deskstaff. Good price & location, but we will never stay here even if we get it for free. Deskstaff told me to do what I wanna do and reminded me: comment as much as you want. And they said the manager has day off(info like this is written in many other comments). Bed bugs are common here aswell

Got bitten by bed bugs all over my body (15 bites in total)!!!! And every thing stinks in the room (linen and curtain).

Actually the whole place looks to be very to live. Breakfast okay. But it has hygiene problem. I was bitten by bed bugs and had to see a GP afterwards. My skin turned very itchy for a week..until I used the medicine from the drugstore for several days.