Pine Armenian

My final experience was horrific and completely overshadowed my past good ones at this hostel. Room 2 has ants crawling on the walls and Bed 5 was infested with ants and dead bed bug found underneath the pillow. Property acknowledged the issue but provided zero solution. Once I pursued a refund, they fabricated damage claims that never existed, filed a police report, and shared false information about me in a local hostel network. 300rm Damage claims only appeared after I declined their refund terms and requested a clean bugles bed. Booking.com is currently investigating and will refund me if they don’t. Avoid.

Nothing during my final stay warranted a positive experience. My bed was infested with ants & bed bugs. Staff provided no solution and I was forced to manage the infestation myself overnight. When I filed a complaint the property responded by making false damage claims against me that only appeared after I declined their refund. They filed a police report over a civil dispute and shared false information about me in a Penang hostel community group affecting my ability to secure future accommodation. Avoid this property!!!

Location Cleanliness (apart from the bedbugs) Good sized dorm room The tourist tax doesn't apply to dorms, but this app still charges you for it, so for any dorm reservation in Malaysia, better book through another app. They asked everyone not to mention this in the review and I wasn't going to as I thought they would treat the rooms properly (not just spray a bed with fly spray), but then they kept checking in guests in the same room and sent msgs to other guests denying it was bed bugs and trying to pass it off as cockroaches (fyi cockroaches don't bite and make you itch). Super loud lockers and doors. The rooms had absolutely no soundproofing, everyone's voices could be heard from the rooms upstairs without them even speaking loudly. Mattresses were not flat. The only common area is the kitchen and it's too small. One evening, a girl slipped on a puddle of water in the common area and hit her head, this sort of thing doesn't happen if there are staff at the hostel to mop things up.