Sri Enstek Hotel near KLIA & KLIA2

Everything was utterly appalling. The terrible experience started when our early check-in was approved months before our arrival but we were denied check-in. The staff on the front desk were appalling in every aspect. From their tone, their attitude and no care whatsoever. The room was in a terrible state of disrepair and dirty everywhere. A window in front of the air conditioning unit was screwed open, the bathroom and room in general was falling apart. Dirt and hair was everywhere. Evidence of bedbugs, stains on all bed covers, towels and rodent dropping under the bed. We checked-out within 1 hour of checking in. When asking to check-out early the lady on the front desk didn't ask why or try to rectify the issues. She simply gave us our deposit and sat back down. In over 20 years of IT consultancy, working away and staying in hotels I've never experienced anything so bad.

Area food place good Bed not good, have bed bugs

The staff was responsive and quick in responding to my request. For example, the bed sheet feels uncomfortable during my first night and when I complained, they quickly changed it. The area around is not crowded, which suits my taste, as it feels less "tourism", and closer to the daily life of Malay people. Just a simple walk-around helped me get a good feeling of what their life feels like. It's surrounded by restaurants so if you know what you're doing, you'll be in for a good treat. There's a KFC nearby so if you're scared by the local food, that's your failsafe. The biggest plus point is that it's very close to KLIA and Sepang Circuit, which makes it a great place to stay if you're just into the racing and don't really want to visit Kuala Lumpur or other places of interest. The first set of bed sheet, pillow and blanket I had in the room was not good, it feels like it has some bed bugs, which gave me the feeling of being bitten all night, so I barely got any sleep in the first night. Also the room I had when I got there had no image on the hotel's Booking site, so I almost felt like being scammed when I first got there since it was so small. They should upload the correct image to set tourists' expectation right. I'd still rent the room I stayed if I saw the image since it perfectly suits my need as a solo traveller, but the feeling of being jumped on is not something I'd want to experience again.

My booking didnit come with breakfast Seem like my bed had bed bug due to me being itchy during sleep time