39 Love Lane - Smart Intelligent Inn Georgetown

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1. il y a 2 mois
   • a man wanted to enter my female dorm (I was the only one in the room).

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   As a solo female traveller, I did not feel safe here at all. On my first night at 10p.m., a man wanted to enter my female dorm (I was the only one in the room). The man claimed he was staff and wanted me to open the door. I said if he wanted to enter, he could enter the code and come in, if he doesn't have the code I wouldn't let him in. He insisted until I told him to leave. I called the hostel service and told them about it, they just said they would check CCTV and hung up on me, no apologies or anything. Then via text I asked if it was all clear and they said yes. I said I wanted to check out the next day as I didn't feel safe anymore and asked for a refund for the following two nights, which they agreed on, still no apologies. The next day while checking out, there was an employee whom I asked if he had knocked on my door the night before. He said something like he just wanted to check if everything was alright with me but seemed upset with me. I'm glad I got the refund, but I feel really uneasy about how the situation was handeled. Why would a man knock on a female dorm room at 10p.m. because he wanted to "check on me"? Everything else about the hostel was fine but I would not recommend because of this incident.

2. il y a 5 mois
   • Me amenazaron con bloquear mi código de acceso si no le enviaba mis datos, cuando recién me estaba acomodando.
   • Me amenazaron con bloquear mi código de acceso si no le enviaba mis datos, cuando recién me estaba acomodando.
   • Me amenazaron con bloquear mi código de acceso si no le enviaba mis datos, cuando recién me estaba acomodando.

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   - Pedí dormir en la cama de abajo por problema en mi rodilla y se negaron diciendo que estaba lleno cuando era mentira, solo 3 camas ocupadas de 8 en toda la noche. - El locker estaba malo, no podia dejar mis cosas de valor seguras. - Espere en el loby por una hora para que me enviaran las”indicaciones” y claves de acceso a un número por WhatsApp porque no hay recepción . - No contestan los WhatsApp apropiadamente, tampoco los llamados . - Me amenazaron con bloquear mi código de acceso si no le enviaba mis datos, cuando recién me estaba acomodando.

3. il y a 9 mois
   • However we were charged an extra 3rm per night despite already paying hidden tax on booking.com.

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   Room was fine for the price and location. It is loud until late at night and there's not much natural light as other reviews note, but it's nicely placed in the middle of the old town. However we were charged an extra 3rm per night despite already paying hidden tax on booking.com. Like yes, it's not a lot of money but on principle why are we paying... again... We didn't have this in other accom in penang. The fellow who seems to be the front of house is really rude! It was frustrating to interact with him. Mixed experience, you get what you pay for etc.

4. il y a 10 mois
   • Host threatened me with a 10k fine for supposedly breaking their front door system when I tried to get in without him telling me the lock number had been changed.

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   Host was absolutely terrible. Zero atmosphere at this place. Does the job for an ok price but did not enjoy my stay here. Host threatened me with a 10k fine for supposedly breaking their front door system when I tried to get in without him telling me the lock number had been changed.