Guesthouse STEP

This hotel has a BED BUG problem and is unapologetic about it. I have 12 bites across my body, a rash caused by an allergic reaction to them, they are unsightly and EXTREMELY itchy to the point of disturbing my sleep even a week after I checked out. I was waking up nightly because of them, even days later. I had to buy antihistamine tablets and cortisone cream. I had to almost boil ALL of my clothes and wash/hoover my entire luggage at my next accommodation to try and avoid bringing any bed bugs with me both there and to my home later. Due to having to wash all my clothes at such a high heat, the colours ran and every single white item was destroyed. So this was not just an uncomfortable stay - it is having long lasting repercussions that I am having to deal with, through absolutely no fault of my own. And the hotel did not seem to care at all. I presented the receptionist with my bites and an actual live bed bug (a monster, I might add, it was huge - you can see it in the photos) and not once did he say sorry. He thanked me for telling him, and he was not rude, but he literally did not say sorry. And they still have not. They offered a part refund, which I refused as it was insulting, and then I was told that was it - I would not get a refund even though they did not provide what they said they would - decent, hygienic accommodation. Internet research later confirmed that 12 bites in 2 nights was likely the result of 4 bed bugs, given that they dont feed very often. And given the size of the one I captured, it had been there a while. So this does not seem like a new issue.

IT HAD BED BUGS whatever you do, do not stay here unless you want to be eaten alive. the worst part was the staff didn’t even seem surprised and instead of apologising offered me a different bed in the same room, and omg more bed bugs. however upon fleeing, we were offered a refund for the rest of our stay.

it had bed bugs

Hostel Looks very cute and has a nice view but one girl in my room had bed bugs . The staff took care of it and moved all of us to a different room but was a bit of a pain to deal with. Also the dorm doors don’t have a key and my locker also didn’t work. Not super social place but big kitchen. The staff is only there sporadically when cleaning. Bathrooms smelled a bit. I was told on my first day that the pool is free for us to use, then the second day we weren’t allowed to use it any more.

The hostel was perfect and well located but the bed I stayed in had bedbugs.