Guesthouse STEP

Really good location right beside the bay of Kotor and nice restaurant. Not a long walk to the Old Town. Really rude and unaccommodating staff. We were not given the room we booked because of bed bugs. It took a long conservation/argument with staff on the bookings.com chat to find out why we could not have the room we initially booked and paid for in advance. We were told we could move to the room after 1 night. No member of staff approached us to advise that we had to stay in the room we did not book for the duration of our staff. The staff were very argumentative over why they thought the room we were given was better than the room we wanted because of size. The room we were given had 3 single beds in each corner and had very poor natural light. There are a number of other issues with the showers, beds/pillows also.

Great location The dorm room was massively infested with bedbugs

It is in a lovely location and it looked nice inside obviously BED BUGS GALORE. I ended up leaving 2 days after i checked in and got bit, and it has been 6 days now and I am still in an excruciating amount of pain. They claim that it is GUESTS that bring bed bugs in, when that is CLEARLY not the case and that is just a way for them to avoid accountability. Plus anything bed bug related is THE ACCOMMODATIONS RESPONSIBILITY. It has been 6 days and the bites have not healed and now i am in an immense level of pain because of it. I was in another country before Montenegro and did not experience this issue until i checked in. i think this business needs to shut down for a while and people need to stop checking in. Because it seems to have a reputation for bed bugs and want to blame everyone else BUT themselves. I don’t mean to sound entitled, but if this was my home country- i would be making the place pay for my doctor’s visits to get rid of this. Because now it has become super painful and not going away. If you want more people to come and pay to stay here, take some initiative and make that change. NOT TO MENTION. Initially they wanted me to pay for the 2 nights i stayed and for laundry to rid them and I said HELL NO. i can even prove that they kept on giving me mixed information and contradictory information. And i was not having it. Eventually i did get approved for a refund. But it is unfortunate because i believed this place had potential. The photos i shared do not do justice for how bad my skin looks right now. I do not even think the itch cream is working.

It’s a great location, right on the water and modern facilities BED BUG GALORE. 4 people in my room alone (including myself) got bitten all over. It took days to clean everything and make sure I was bed bug free which is such a hassle when solo travelling. I appreciate we were given a refund but only after complaining/ asking multiple times. They originally said they do “disinfections” once a month so it must have been brought in my one of us - we then went through reviews and noticed this was a reoccurring issue. I would be weary of this place and if you do stay thoroughly check all your sheets/ beds as they claimed they were going to do pest control but we aren’t sure if it’s actually happened. I hope they get it under control soon because the location and facilities are really lovely and it has amazing potential!

Nice kitchen and view They had bed bugs. When I arrived the hostess desinfected our backpacks with a spray, then told us sometimes people bring bedbugs with them. I went in my room the bed was made and there was a big one ON TOP of the sheet, not even hidden. I didn’t stay and booked another hostel. The hostess was kind enough to let me cancel the reservation for free

Great location BED BUGS GALORE!!!! CASUAL ATTITUDE OF THE HOST ABOUT THE INFESTATION.

AVOID! This place has BED BUGS and does not take action to fix it, they know about it! There is a massive infestation not just one or two. I found many different sized ones indicating an ongoing infestation on my bed and left after one night it was disgusting. I urge you not to stay!

Good location, close to the supermarket and restaurants I got a lot of bites after the first night sleeping in this hostel and I read some reviews about bed bugs

Location The worst experience I've had. There were bed bugs everywhere—different sizes, which tells you they've been there a while, not just a one-off. And this wasn't confined to the bed: we found them on the walls, the ceiling, the towels, literally all over the room. We counted more than 10 bugs before we had to evacuate the room, and that's just what we managed to count in that time. When we checked in, the host told us everything was thoroughly sanitized. When we reported the bed bugs, he told us they'd had pest control 6 days before the incident, but he did not show any proof of it—meanwhile, we have photos and videos of the bugs ourselves. As mentioned, we found bugs ranging from tiny baby ones to large adults, and bed bugs need time to go through those different stages, so this clearly wasn't a fresh or isolated issue. I've since read other reviews and the host's responses to them, and honestly, whatever they're doing clearly isn't working, because this is not an isolated case. On top of the bed bugs, there are black spots in parts of the room that look like mold. We also had no water for the last 24 hours of our stay. I understand a water issue can be out of the host's control, but the complete lack of communication or updates about it was not—we got nothing. Apart from all these, there was 0 accountability, no refund, no sorry, nothing. Just do yourself a favor and stay away.

THEY HAVE BED BUGS !!!!! THE MANAGER DID NOT TAKE ANY RESPONSIBILITY AT ALL . Saying because I didn't tell her I am allergic to bed bugs is not her fault... The manager needs to take responsibility,we were led to feel like we are hustling them for the 2 nights fee and not actually alerting a huge issue for them and for us. Adding photos (by the way the photo is of a skin shed of the bug,that happens after 5 days ,so its not us 100% ) Check in Trust Pilot and in Google MAYBE ...NOT HAVE BED BUGS ! that would be amazing Now I am putting reviews and seeing this is not the first time at all!!!! They are spreading the bed bugs all over the world as people provide them with proof and they say they inspect and they don't have bugs .Lies! we have photos like the rest of the people! The thing is not everyone would feel the bugs ,there are sensitive people like me that they would and my boyfriend that didn't have one bite.this is the bed bug.therefore the people that don't feel it is simply taking it with them to their country and spreading it there! they need to be stopped! Adding photos

Bed bugs alert!!!!! After we showed them all proof we actually saw the skin shed of the bugs and my body was covered in bites,still they didn't want to return our measley two nights fee. Now I see other people had the same issue. They are answering canned response to everyone meaning this is definitely not the first time or the last!they need to be stoped!

This hotel has a BED BUG problem and is unapologetic about it. I have 12 bites across my body, a rash caused by an allergic reaction to them, they are unsightly and EXTREMELY itchy to the point of disturbing my sleep even a week after I checked out. I was waking up nightly because of them, even days later. I had to buy antihistamine tablets and cortisone cream. I had to almost boil ALL of my clothes and wash/hoover my entire luggage at my next accommodation to try and avoid bringing any bed bugs with me both there and to my home later. Due to having to wash all my clothes at such a high heat, the colours ran and every single white item was destroyed. So this was not just an uncomfortable stay - it is having long lasting repercussions that I am having to deal with, through absolutely no fault of my own. And the hotel did not seem to care at all. I presented the receptionist with my bites and an actual live bed bug (a monster, I might add, it was huge - you can see it in the photos) and not once did he say sorry. He thanked me for telling him, and he was not rude, but he literally did not say sorry. And they still have not. They offered a part refund, which I refused as it was insulting, and then I was told that was it - I would not get a refund even though they did not provide what they said they would - decent, hygienic accommodation. Internet research later confirmed that 12 bites in 2 nights was likely the result of 4 bed bugs, given that they dont feed very often. And given the size of the one I captured, it had been there a while. So this does not seem like a new issue.

This place has BED BUGS and is unapologetic about it. I have 12 bites across my body, a rash caused by an allergic reaction to them, they are unsightly and EXTREMELY itchy to the point of disturbing my sleep even a week after I checked out. I was waking up nightly because of them, even days later. I had to buy antihistamine tablets and cortisone cream. I had to almost boil ALL of my clothes and wash/hoover my entire luggage at my next accommodation to try and avoid bringing any bed bugs with me both there and to my home later. Due to having to wash all my clothes at such a high heat, the colours ran and every single white item was destroyed. So this was not just an uncomfortable stay - it is having long lasting repercussions that I am having to deal with, through absolutely no fault of my own. And the hotel did not seem to care at all. I presented the receptionist with my bites and an actual live bed bug (a monster, I might add, it was huge - you can see it in the photos) and not once did he say sorry. He thanked me for telling him, and he was not rude, but he literally did not say sorry. And they still have not. They offered a part refund, which I refused as it was insulting, and then I was told that was it - I would not get a refund even though they did not provide what they said they would - decent, hygienic accommodation. Internet research later confirmed that 12 bites in 2 nights was likely the result of 4 bed bugs, given that they dont feed very often. And given the size of the one I captured, it had been there a while. So this does not seem like a new issue.

IT HAD BED BUGS whatever you do, do not stay here unless you want to be eaten alive. the worst part was the staff didn’t even seem surprised and instead of apologising offered me a different bed in the same room, and omg more bed bugs. however upon fleeing, we were offered a refund for the rest of our stay.

it had bed bugs

Hostel Looks very cute and has a nice view but one girl in my room had bed bugs . The staff took care of it and moved all of us to a different room but was a bit of a pain to deal with. Also the dorm doors don’t have a key and my locker also didn’t work. Not super social place but big kitchen. The staff is only there sporadically when cleaning. Bathrooms smelled a bit. I was told on my first day that the pool is free for us to use, then the second day we weren’t allowed to use it any more.

The hostel was perfect and well located but the bed I stayed in had bedbugs.