Botanico Hostel Bogota

Woke up in the middle of the night to bed bug bites all over my face and neck. In the morning, there were signs that there was fumigation happening that day, meaning they were fully aware of the problem. I asked for a discount, given that I would have to wash all of my clothes and bag and repack in time for my bus that night, and the manager said he would offer a 20 percent discount for the last night of my stay — meaning 10k pesos of the over 150k I paid in total. Insulting and really unfair.

when I first booked, staff gave me the wrong WhatsApp number to arrange a taxi from the airport, so i just sent out all my personal details to some random stranger, and i didn't find this out until the day before my trip. thankfully I was able to get the taxi arranged, but it was not handled well. the staff didn't really show me around or tell me much when I arrived. many of the hostel's activities either didn't happen or were at a different time than what I was originally told. the yoga mats are disgusting, if you're going to offer yoga classes then the mats shouldn't be filthy. there was a bedbug issue and, while I'm satisfied with the thorough cleaning job done by the housekeepers, the staff did not communicate with us about this issue at all. we all just learned about it through word of mouth.