Moonshine Tulum Hotel & Hostel

Bedbugs during my stay i left next morning and didn’t sleep in my bed. He would argue that it was not in his hostel but it was

Hidden problem with the BED BUGS in the mixed dorm, which was not solved by the professional company and instead of that the manager just used machine with the hot air and keeping the mattresses on the sun, which did not help to solve this problem for a weeks. I had many visible bites from bed bugs, which I hided for the rest of my holiday and I was not able to enjoy all the activities I wished, like a sunbathing, masaages and spa..etc Location is not the best. A bit far from the centre. Back road and some constructions around. Dark at night. I did not feel safe to walk there as a solo woman. I switched to centraly located hostel, which was much better for me. Swimming pool was not clean. Water was green, which means low PH and not safe to swimm. For the price is good, but I can not recommend to stay there for a next month or two. If they solve the problem with the bed bugs and lack of the maintenance, it will be probably good to stay for that price. But I would not come back.

The hostel was promising but I found bedbugs in my bed my first night. I asked for a refund and left. Alex was really not helpful and refused to refund me despite the proofs.

A relatively decent modern looking hostel with some things to improve. The beds have curtains so overall privacy is ok. There are plastic fans above each bed and mine didn't work. I asked the staff to check, they agreed but never did. My bed was clean and overall ok but neighbors found bedbugs in one so the room had to be fumed and we had to get out for a while in the afternoon. Not a big dial but a nuance still. The biggest con for me are bathrooms. Not very private and loud af. Price is averag