Apart Hotel Casaejido

On our first night we woke up itching and our bed was crawling with bed bugs (at least 20, all different sizes so clearly they've been there a while). I was bitten all over my hands, arms and back. We were able to contact the hotel and move to another room. The next day they apologised and gave us a refund for 1 of the 2 nights we booked. I wanted to see how the hotel resolved the situation before leaving a review - at the very least I expected a refund of both nights but they have refused. Almost a week later I'm still itching and of course we are worried about whether the bed bugs got into our things. We know for a fact we didn't bring them with us as we flew in that day and it was our first night in Mexico. I would not recommend this hotel to anyone and I hope this review puts others off choosing this property. The manager was apologetic on the phone, offering us credit to stay again (no thanks) and saying she wanted to get us a gift (this didn't appear). I'm genuinely shocked she has now refused a full refund of our stay. I hope that room gets fumigated ASAP...

Dishonest Management & Hazardous Conditions ​My experience at Hotel Casejido was appalling. I want to warn everyone: the owner is dishonest and the property is in a state of decay. After I refused to stay due to the horrific conditions, the owner falsely reported me as a 'no-show' to Booking.com to prevent me from leaving a review. I have video evidence of my presence and the state of the room. ​The room was a disaster: it had a foul smell, the window faced a trash-filled inner courtyard, and it was barely secured with duct tape. The door was also extremely flimsy, offering no security. Within 30 minutes of being in the room, giant ants had already covered my belongings. Most importantly, upon inspection, I found bedbugs in the mattresses. ​The owner is passive-aggressive and blatantly lied about my stay. Do not be fooled by the photos—this place is a health and safety risk. I am reporting this case to the authorities.