Hanoi Traveller House

Bettwanzen! Was soll man mehr sagen.

This is an exeptional hostel. Extremely helpfull and friendly and caring staff. Before I booked here I was reading a review from someone who was saying some really negative things about the lady with glasses. To be honest, this lady goes out of her way to make your stay remomorable. So if you made her angry, you probably were the problem yourself. I also red some information about bedbugs. I can tell you they clean the sheets EVERY DAY. And you can also get a fresh towel whenever you ask, so I guess that has been improved tremedously. There were constructions in the hostel, but is was not really bothering. It is right next to a partyhostel for younger people, but I never heard any noise from there. Most of the guests in Travellers House were 25+, so this hostel is not for party. You can party at the hostel nextdoors if you want to though. The fascilities were amazing for the price. Met some amazing travelers here aswell. They reconment an amazing spa/massage parlor and the laundry is fast and cheap. I even got a chance to take a bath in the bathtub in one of the hotelrooms for a little extra costs because I was sleeping in the dorm. This was amazing! I would suggest this hostel/hotel if you are in need of rest, quietness, inside the busy streets of Hanoi with easy access to everything nice to visit. Is this hotel people work very hard with a lot of love for their job.

Unfortunately the private room I was staying (406) in had bed bugs. This was such a shame as my stay would have otherwise been perfect. The receptionist refunded me for one of my two nights and assured me that they would close the room for deep cleaning. Hopefully this issue has been addressed properly as promised!

Lage und Personal sind super, auch die Sauberkeit im Frauen Schlafzimmer war gut. Leider habe ich am letzten Tag Bettwanzen entdeckt

There are bed bugs in this hotel. And the one of beds that bed bugs were found was offered to another guest within just 2 hours we left it. The other bed was used by other tourists on next morning. Probably their handling of bed bugs is just changing bed sheets lol. They are not sincere at all , a middle aged woman is very high handed. We stayed 7 nights at dormitory room. My friend was bitten by something bugs at the first day. We thought they were bed bugs but we were not sure because it was first time to visit Vietnam. What if they were mosquitoes or just normal ticks.We used the other beds (my bed) from second day. But she had being bitten by somethings over and over again. Finally I found two bed bugs on my bed, and found shed its skin of bed bug on her bed early in the morning . I took pictures of them and caught them , then I told a receptionist. Two of receptionists were sleeping on sofas at reception, although this hostel is 24 hours open hotel. It was fine, I made one of them wake up and told about bed bugs. He offered us a new bed in the same dormitory room. Probably only one bed was available at the time. This few days, she was not able to go out for sightseeing and to sleep for long time as well. So she bought 3 types of anti itchy products. Next morning, we asked to compensate for these products. But the middle aged woman rejected the compensation of them. And she suggested compensation of one bed for one night. Or she would refund one more day if we check out on this day. That’s all. Our check out day was the next day. Even 24 hours wasn’t left. So we decided not to check out right away. Then, she requested us to remove our luggage from the lockers. At that time, we thought it was something wrong. Because we didn’t even think they offered these beds to next guests on the day!! However they did lol. this is terrible hostel.We told her that my friend was bitten on the first day and we had had to use one bed for two of us since the second night.

BedBugs INFESTED 🪲 🐜🦗 !!! Checking took till 1h after the supposed time. Virtually 0 natural light in the wrong end of the room.

- Kamers waren heel warm terwijl het buiten slechts 16 graden was - Op mijn laatste ochtend hier ontdekte ik bed bugs in m’n bed