Affichage de 1 signalement · 1 sur les 12 derniers mois
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Confirmé Hostelworld
I stayed one night in Room 301, Bed C, and woke up with bites on my neck, arm, and leg. When I inspected the bed, I found droppings and exoskeletons, clear signs of bed bugs. I took photos of everything. The staff told me only the manager, Yancy, could make decisions. When staff spoke to her, she was dismissive and refused a refund, saying bites don’t appear for three days. That is not true. Even after I explained that I had photo evidence of the mattress, nothing was done.