City Backpackers Hostel

I stayed at this hostel in Ho Chi Minh City and overall I was quite satisfied. The location was good and most of the staff were super, super nice and helpful, which made my stay enjoyable. Unfortunately, I did have bedbugs in my room, which was disappointing. Also, the man at check-in wasn’t very friendly, but apart from that, the rest of the team was really great and welcoming.

Really average place with poor staff attitude and vicious air from insecticides. For international standards, really bad. Be warned it could easily be worse elsewhere. Place full of pesticides. Half my clothes smells pesticides now after 1 night staying there. Pros Central area Aircons works with no odor Elevator (many places don't have) Negs The place is also a travel agency with only 1 staff present at all time. So if you have a trouble, you will have to queue a long time for any problem to be solved. No AC in the lobby / reception. Suffocating and bad smell. The young female receptionist bad been extremely rude. Made me wait 28 min right in front of her face without warning to give trip advises to clients of while I was just trying to checkout. Really 0 client awareness. Maybe 4 people were waiting behind me and she didn't dare a damn about it. The people left angry. Had no choice rather than waiting. I completely regret I put my feet here. Pugnacious odor of insecticide chemicals everywhere probably from a recent bed bug extermination or repulsives for cockroaches Smells a bit moldy and clear presence of black mold in the bathroom A bit filthy there and there Mattress so soft it is almost more liquid than water Hand soap smells like the most horrible cheap odor factory no alive organism would like to receive No hand towel nor bathroom matt (they provide an old rag certainly used by all client for the floor) Heavily degraded furnitures Depressing design and decoration Greasy handle for the entree door Poor lighting in the bathroom No bed light No desk light Room lighted by a cheap tube on the wall. 1 garbage bin that smells cigarette each time you open it is the only one provided for everything including toilet paper Area full of cockroaches. The hotel is at the same level as the street so all insect can come. No steps to protect the building. A staff sprayed me while I was in the toilet. Got the insecticide taste in my mouth. Poor client awareness. Again. And dangerous for health. => To summeries, many improvements directions for this hostel. I believe they can do it.