My Second Home

Poor service. Poor maintenance. Broken toilet seat. Racist staff. Treats Asians poorly, especially indians. Staff Misbehaves with female guests. Even saw BEDBUGS at the corner of bedsheets. Misleading information uploaded on Booking.com about the property. I had booked AC room but upon checkin I was given a top most room on the 3rd floor with roof made of tin sheet with inoperational AC. There was not even a Fan Available in the rooms. I was traveling with my family and kids. This property does not have elevator as well. Elderly people have to walk all the way up to the 3rd floor. When asked about the AC, owner informed that none of his rooms have AC and it's the mistake of Booking.com. When I tried to cancel my booking due to Poor quality of the rooms, I was asked to pay cancellation charges else I will not be allowed to leave the property. Finally I had to pay cancellation charges, even though it was due to the hotels misinformation displayed in Booking.com and poor maintenance. Cancellation of booking in Booking.com is not customer friendly. While canceling the booking, customer cannot input the reason for cancellation and will be at the mercy of Hotel to avoid cancellation fees.