Los Amigos Hostel

When we arrived we were greeted and shown to our beds. We were also told, that there is a 10% commission fee on the stay if we wanted to pay with card, a little steep if you ask us. They have an inhouse tour company, that can help you book a Tikal tour. But the guy at the desk seems almost annoyed that you want to book there and you feel like a nuisance wanting to pay them money to go see Tikal. When we went to bed early, as we had to be up @2:30am my partner discovered her bed was damp. As the reception hours were late and we had to get up early we decided to mention it the next day. When mentioning it a change of sheets was offered, but no further compensation was offered for having to sleep in damp sheets. The manager was borderline hostel and immediately shut down the conversation with the argument ‘well you used the bed’ as well as ‘you are welcome to leave if you have another place booked’. Clearly this hostel has no trouble making money and therefore have little interest in making it a good experience for the people staying there. If you want to be up past 10pm you are told/forced to go to their ‘night club’ as there is quiet hours. We definitely respect quiet hours, but the fact that there is no place to sit and have a quiet talk past 10pm is a bit whack. Finally the rooms are dark, they smell moist and wierd and there is little to no outlets in the rooms. All in all we wouldn’t recommend. Also there is bedbugs in room 2, and the people living there had to move hostels. Despite it being a well known fact (there is comments about it dating quite a while back)

I stayed at this hostel on New Years eve. First night I discovered I had bedbugs, so i quitely informed staff. I was not mad cause I know these things could happen and the bedbug was from another traveller. However I did not get offered a new bed after asking, it was all handled as nothing special and they only told me that I could aboslutly not tell anyone!! 2 days later, just before my early flight I rediscovered a bed bug. After gettinf angry I got offered a new room. It annoyed me that they didnt treat it properly by cleaninf the whole room, just cause they didn’t want anyone one to know. I had a flight earlier so didnt make a bigger fuss. I had to wash everything afterwards to get rid of it. I later reached out to ask if I could have a reimbursement for the laundry cost. But they didnt respond.

The hostel itself is visually beautiful, especially the Secret Garden area. There’s also a relatively large kitchen and even a billiard table, which adds to the atmosphere. The restaurant is actually very good — that’s probably what I would recommend most about this place. However, there were some major issues. Dorm 4 really needs curtains for basic privacy. In general, privacy is a big problem here. To access the showers and toilets, you have to walk through the entire restaurant area. Our dorm door couldn’t be locked, and because the mosquito net was broken, it had been completely removed — meaning the door was basically just two curtains. You could hear everything from the inner courtyard, and there’s no proper window in the room. They provide fans, which helps a bit, but there needs to be a better solution. There are also no proper lockers (only small ones that fit maybe a small backpack). Considering that many external guests come to eat at the restaurant, this makes the security situation feel even worse. The toilet and shower situation overall was quite uncomfortable. WiFi was also not very reliable. They do seem to take the bedbugs problem quite seriously — offering weekly deep cleaning of one room with heat treatment. The large kitchen is barely used, probably because there isn’t a proper supermarket nearby. Overall, I wouldn’t recommend staying here. I would come back for the restaurant, but not for the hostel.

We had bed bugs. We heard rumours in advance aboute the presence of bed bugs, so we checked on arrival and found one within 5 minutes. The hostel knew about it, since other guests got the advice to check before staying. Too bad they didn't inform us when we called them in advance about the gossip, they denied it while they were well aware. Took them a while to compensate our stay and redirect us to a near ho(s)tel to sleep without bed bugs. Atmosphere and food is nice though!

Good hostel, nice staff. However i got bitten by bed bugs staying in dorm 2, which was also really loud because its next to the street + for restrooms / showers you need to go through the reception and restaurant

Got bed bugs from this hostel. Made staff aware as i saw the bugs on my bed but the refused to accept blame or even apologise. They blamed me for this even though I had not been bitten before this hostel.

I got bed bugs during my stay… this can happen anywhere, but it’s never happened to me before. A lot of the staff were stand-offish, they warmed up after a couple of days and were working over Christmas, but just not a great first impression. The hostel itself is cool and lovely decorated restaurant etc. The front rooms should not be used as dorms, it’s not fair as people stay up late inevitably making noise and very early in the morning congregate at reception for trips so you don’t rest well.

They have bed bugs, I got bitten and now my body is super itchy. My bed sheets smelled really bad and it’s very loud with music from the bar so more party hostel. I got a refund after getting bed bugs and left.

AVOID!! BED BUGS!! The staff were so rude, especially at reception if you ever had a question or needed help with something… had bed bugs and they moved me and some others into a different dorm which was defo just spare room for when this happened as the hostel was ‘full’ online - they then put someone into my old infested bed the next day … weird vibe overall as it’s predominantly a restaurant and tours go from 3am so if you’re in one of the dorms by reception you will get woken up a lot

ATTENTION! They charge 10% on card payments. If you want to stay here, bring cash for everything Check/ask the price before ordering at the bar/restaurant. They add a substantial "tip" without informing you I’ve seen reports of bedbugs in the dorms. We didn’t have an issue, but we stayed in a private room Issues with water and power outages. On the first day, there was a power and water outage. Their reaction was "business as usual," with no apology or attempt at compensation. Solution: taking a bath with buckets of cold water Lack of friendliness, especially from the manager. After a week in Guatemala, this was the first place where we didn’t feel welcomed

Bed bugs!!!! Must say I was really disappointed with my stay here after hearing so much hype about it online. I was staying there alone but felt quite unsafe as I stayed in Room 2 (one of the rooms at the front of the hostel) there was no lock on the door and it is right by the front door of the hostel. It felt like anyone could walk into the hostel to use the restaurant and therefore had access to my room. Super weird vibe with showers within the restaurant and there were bed bugs!!!! Looked under the bed sheet to find lots of stains from bed bugs and there was one physically on the bed. Arrived late at night and left early in the morning and was glad to leave.

Bedbugs!! Saw on Whatsapp group chat that the dorm I stayed in the last 3 nights had bedbugs... Worst Receptionist, only showed showers in the middle of the restaurant, didnt show that there was refillable water, didnt say there was a night lounge/bar, ... 3/4 showers had a lot of hair on the ground and the bin next to the sinks were full of pubes... Tours with them were bad as well! - Yaxha tour we waited on side of road for over an hour.... so the tour was very rushed and didnt get to see/hear it all... - Tikal tour they split us up in Englidh and Spanish guide and the Spanish guide was so drunk! I asked him in the shuttle if he knew where to see toucans and laughed in my face and told driver and other guide to laugh aswell.. It's not social at all.. It's not even really a hostel, it's more a restaurant with rooms! Good Luck finding a table since all the tables get reserved for outside people... The food was the most expensive of all the hostels I stayed in during my trip and it wasnt even as good as what I had for half the price in other places.. There was a giant signup sign for the boat party that said "saturday" I was like ok I'm not here on saturday.. When I got back from Tikal on thursdsy I met someone on the street that said they had the boat parry today... The receptionist (the worst receptionist like I stated before) told me its wednesday and saturday but because of bad weather moved to thursday.. I asked to sign up and she said it was fully booked.. Which is absolutely rediculous.. My whole room went and I wasnt allowed while there were so many people who didnt even stay in the hostel and I got told by my roommates it wouldnt have been a problem to have 1 more.. They even charged a roommate for more drinks than she had... They argued for half an hour and knew they made a mistake but kept going saying they were right.. It took her pointing out that they charged 2 drinks 1 minute apart for the guy to say ok apologies.. The woman the worst receptionist didnt even apologise! I asked to change to bottom bunk since it was empty and they didnt let me and for the 3 days that I stayed it was empty! Offering free drinks to rate them is also contributing to a misleading rating. Have to walk through restaurant full of people to shower or to go to the jacuzzi Shower takes 5 minutes to get hot water The free water was empty for over 2 hours in the morning.. I learned the lzst day that there was a machine close to the bar .. again receptionist didnt show.. In conclussion filthiest (bedbugd, hair, ...) most expensive food and worst staff of all my stays in Guatemala..

Bedbugs!! Saw on Whatsapp group chat that the dorm I stayed in the last 3 nights had bedbugs... Worst Receptionist, only showed showers in the middle of the restaurant, didnt show that there was refillable water, didnt say there was a night lounge/bar, ... 3/4 showers had a lot of hair on the ground and the bin next to the sinks were full of pubes... Tours with them were bad as well! - Yaxha tour we waited on side of road for over an hour.... so the tour was very rushed and didnt get to see/hear it all... - Tikal tour they split us up in Englidh and Spanish guide and the Spanish guide was so drunk! I asked him in the shuttle if he knew where to see toucans and laughed in my face and told driver and other guide to laugh aswell.. It's not social at all.. It's not even really a hostel, it's more a restaurant with rooms! Good Luck finding a table since all the tables get reserved for outside people... The food was the most expensive of all the hostels I stayed in during my trip and it wasnt even as good as what I had for half the price in other places.. There was a giant signup sign for the boat party that said "saturday" I was like ok I'm not here on saturday.. When I got back from Tikal on thursdsy I met someone on the street that said they had the boat parry today... The receptionist (the worst receptionist like I stated before) told me its wednesday and saturday but because of bad weather moved to thursday.. I asked to sign up and she said it was fully booked.. Which is absolutely rediculous.. My whole room went and I wasnt allowed while there were so many people who didnt even stay in the hostel and I got told by my roommates it wouldnt have been a problem to have 1 more.. They even charged a roommate for more drinks than she had... They argued for half an hour and knew they made a mistake but kept going saying they were right..

BEDBUG WARNING! i got bedbugs here and so did many other people. they didn’t take it seriously at all either. they left me in the room they knew was infested for 24 hours without telling me, and then lied and said it wasn’t a problem. didn’t even offer me any kind of compensation. very disappointed.

De eerste keer dat we hier sliepen was het erg fijn, maar in deze kamer was bijna alles kapot: de airco, de zeepdispenser en het licht. Ook is er tot 21 januari een groot feest gaande precies buiten het hostel dus als je een kamer hebt aan die kant klinkt het tot zeker 1:00 alsof er een muziekinstallatie in de kamer staat en daarna gaan ze de hele nacht door met vuurwerk wat net zo luid is als karbiedschieten. Daar waren we niet voor gewaarschuwd toen we boekten, maar hebben dus letterlijk maar 2 uur slaap kunnen pakken. Verder was er wat mis gegaan met de communicatie over de bus en dat we blijkbaar een taxi een half uur eerder kregen. Als ik niet iets was gaan dubbel checken waren we daar niet achter gekomen. Toen er wat mis was met ons ontbijt werd ik uitgelachen, in plaats van dat het werd opgelost. En er gaan filmpjes rond dat er bed bugs zijn in de dorms, maar zelf ontkennen ze dit. Doe er vooral je voordeel mee.

BEDBUG WARNING!! someone in my dorm got bedbugs here, and the staff didn’t take it seriously at all. they didn’t even tell me until 24 hours later. they then made me feel bad for asking questions and for asking them to wash my clothes. i feel bad giving such a low review but bedbugs is no joke. atmosphere is strange too since it’s in a restaurant. also no hot water.

Bedbugs. I had seen the reviews but last minute needed a bed and had friends staying there. I was bit immediately once I went to bed (room 1 bed 1). I was able to kill the bug and showed it to reception. They moved me to another room, but claimed they had “deep cleaned” the room the day before so someone must have brought it in. I have not had bugs this whole trip so I doubt they cleaned room. They then initially refused to do my potentially bedbug infested laundry for me before finally agreeing but charging me 20Q for soap, which is ridiculous. It feels like the whole place is just trying to make as much money off of tourists as possible, and they don’t actually care about people. The 10% credit card fee at reception, already high to begin with, which then somehow jumps to 15% at their tourism agency, is another example of that.

The staff weren't rude or unfriendly however they did cancel the boat party due to not having enough numbers, even though other guests in the hostel managed to get the extra numbers just after the arbitrary cut off time of 0800 😂, they still cancelled regardless. I feel like they just couldn't be arsed. My friend also had bed bugs in her bed, she was moved into another room. However, she wasn't compensated for this, and they didn't deal with the bed bugs at all. The next day, someone was straight into the same bed space. Also, the room right next to the reception was popping off from 0530 in the morning, and even though I'm an early riser, that is just ridiculous.

There were bedbugs and the staff was not transparent about it

bedbugs, kitchen doesnt really have anything, not too much of a vibe

Bedbugs!! Location is great, food is nice. Common areas look nice but not much going on.

This hostel has bed bugs right now!! Not only does the hostel have bed bugs but they continued putting us in the infested room while cleaning/trying to get rid of them. I asked to move rooms after hearing about a prior fumigation in my room and waking up and seeing a bed bug. Putting people in an infested room and trying to sweep it under the rug is ridiculously irresponsible. This was my last stop before home so I now have to take many extra precautions before returning home to make sure I don’t bring them in with me, and others who are continuing to travel now risk infesting other hostels, hotels, etc because of the terrible way this was handled. I understand that bed bugs are something that is out of control of the hostel, but placing people in the infested room is a terrible and irresponsible way to handle the situation, and is something that was in their control to not make the situation worse. If I were looking to stay here soon this is the thing that I would want to know (and wish I would have known), and since the hostel clearly has no intentions of not placing people in the infested room, I wanted to leave this review to warn others. Otherwise the hostel was really cute, but bed bugs are a nightmare that no one wants to deal with, and the way the hostel handled the situation really upset me and worries me for future travelers. If you get placed in one of the front rooms I would be cautious, stay elsewhere, or ask to move.

The hostel was lovely but has bed bugs right now! Worse than that they put me in a room that they knew had bed bugs which they planned on ‘deep cleaning’ the next day. They ended up moving me to a different room but still let people sleep in the infected room without telling them even though they had spare beds elsewhere. Reception treated us rudely when we asked to move!

Absolutely terrible hostel. 1. The beds have bed bugs 2. The pool is very unclean it is not maintained 3. They seize your passport and will not give it back until absurd amounts ( which by the way internationally is illegal ) 3. The staff are awful Beware they are big s******s they will say stupid rates like 15% card charge, and add expenses u never bought. He will be subpoenaed in the next 24hrs let’s hope he learns his lesson.

Habitación plagada de chinches, le picaron a 4 personas de 7. Personal nada atento. Dejaron entrar a gatos callejones y que estuvieran en la habitación

WARNING: BED BUGS AND RUDE STAFF!! Never had such a terrible experience in a hostel. I couldn’t sleep all night because my bed had bedbugs. So I changed beds in the morning but when I showed the staff a picture of their mattress with bedbugs on it they said “That’s not our mattress.”. When I then took them to the room to prove it to them they told me those were not bedbugs but instead pieces of cockroaches and mold (also not things I want on my mattress btw!!). When I told them that I was 100% sure since I had the pictures on which you could clearly see them and loads of bites on my body they just laughed at me (that was the manager herself). After long discussions they refunded me the night but they kept blaming me and making me feel bad. They then cut off my wristband (which you get when you open a tab) and said I would now have to pay cash for everything straight away “in case I pull a stunt like this every night”. Wow, I couldn’t believe it. All of this happened on Christmas Eve. Instead of saying sorry for the inconvenience, they made me feel terrible. I want to add that I never blamed them for having bedbugs. I know that this is something that’s very hard to control with so many travelers coming and going. But the way they handled it was incredibly rude and unacceptable. All in all a horrendous experience. Way to ruin Christmas. Oh and they checked somebody into that bed the very same day without treating it or exchanging the mattress.

There was no hot water in the shared bathrooms, the fact that we had to be seen by someone in the reception in order for them to open the door was not convenient, as well as the fact that some rooms are close to an area that anyone just visiting the restaurant or the club can access is not very safe. In general I found it expensive for what it was offering. The worst thing for me was the fact that there were bedbugs in the second room I stayed for a night. That is not their fault necessarily, however when I told them they claimed they are handling it, but actually they did nothing (they said that they have no bedbug repellent) and their concern was not to be heard talking about bedbugs. Instead of closing the infected rooms and disinfecting them, they just continued receiving customers without (obviously) informing them. Travellers were there a week ago and had the same issue in the room I stayed. Since we are talking about a health hazard, I think this behaviour ruins the good things.

There were bed bugs in the hostel - the staff really didn’t handle it well.

Stayed here 3 nights and the first two were great. The last night I found a bed bug crawling on me. I took a picture of it and went to reception. Staff and the manager were very rude, unconcerned and unhelpful and seemed to be blaming me. The manager then got very angry saying it was a tick and I was making them look bad. I am a Biologist and this was a bed bug. I also found small round blood stains and carcasses on the bed. Bed bugs were not their fault but the situation VERY poorly.

Too Expensive for back packing, also had bed bugs which were obviously blamed on us, wouldnt recommend