Smart Hyde Park Inn Hostel

I have to throw away all of my clothes because there were bed bugs. I also couldn’t sleep because the room was far too warm, and there was no air conditioning or proper ventilation.

The only good thing about this hostel is the location. The staff is okay and tried to help in my situation. I found bed bugs in my bed. I saw the cleaning staff only change the sheets on the bed and not treat it with anything. They asked me if I wanted so sleep in that bed again or if I want to be moved to another room. Once I was in the new room and checked the bed, I was pretty sure I saw another bug. Staff and the cleaner said it’s nothing. So not sure if it was anything. Bathrooms also dirty

This is my second stay at this hostel. The first time was fine, which is why I returned. During this trip, I spent the first three days in Room 87, and everything was okay. However, after I extended my stay, I was moved to Room 78, and that is where my nightmare began. I woke up covered in bed bug bites all over my body. The bed, located next to the toilet, was clearly infested. When I reported this, the staff showed zero empathy. They tried to gaslight me, claiming it was an "allergy" or "insects from a park," which is a lie. I have no history of allergies. I am currently awaiting urgent results from my oncologist, and this physical and emotional trauma was the last thing I needed. Instead of helping, they forced me into a long "investigation" that made me miss my bus, resulting in a lost ticket and a nervous breakdown at the station. To prevent spreading the infestation, I had to wash all my clothes at 90°C, which ruined my expensive belongings (Zara jacket, premium thermal wear, and hats). The management refused any compensation for my medical bills or ruined property. They simply changed the sheets in an infested room and expected me to stay there. AVOID THIS PLACE if you value your health and safety. They do not take responsibility for their sanitary conditions.

beds were uncomfortable and I was bitten by bed bugs during my stay

In the last night of the stay, I got bedbugs. Still itching… The place has very little room for hanging out compared to the sheer size of it. There isn’t much space to sit and chill with your friends. Also it is kinda unnecessary that they close the stove in the kitchen in the mornings so you can’t cook your own breakfast. Like that’s just crazy.

Je n'ai pas trop apprécié mon expérience. Lorsque je suis arrivée sur place l'alarme d'intrusion n'arrêtait pas de sonner aux deux secondes le personnel essayant de réparer le tout n'était pas disponible pour m'accueillir. J'ai donc dû attendre un bon 30 minutes. Quelqu'un m'a dit que ça avait été comme ça toute la nuit et qu'il n'avait pas dormi parce que oui, on l'entendait dans les chambres aussi. Dans le dortoir c'est vraiment humide, j'ai eu des punaises de lits aussi.

BEDBUGS plague

Hay una plaga de chinches mi amigo y yo llenos de picadas, toda nuestra mochila y ropa en cuarentena. Picadas dolorosas y a mi amigo le dio fiebre.

Nous avons trouvé dans la literie des insectes s’apparentant à des punaises de lit ainsi que des poux. Lorsque nous avons prévenu la réception, on nous a gentiment proposé un remboursement, mais aucune intervention n’a été faite dans la chambre. Nous avons dû les éliminer nous-mêmes et personne n’est venu constater la situation. La réaction du personnel nous a d’ailleurs laissé penser que ce genre de problème était fréquent… Le réceptionniste a eu l’amabilité de nous proposer de changer les draps et d’appliquer un produit, mais nous nous sommes retrouvés avec la même chambre, les mêmes lits, les mêmes couettes et les mêmes oreillers. Le “spray répulsif” fourni n’était en réalité qu’un désodorisant pour toilettes, accompagné de la justification suivante : « les punaises de lit aiment le sale, donc la bonne odeur les fera fuir ». Nous n’avons donc pas réellement été aidés et avons dû trouver une solution de repli, qui nous a coûté presque le double du prix initial pour une seule nuit. Lors de notre dernière nuit, étant étudiants et ne pouvant pas nous permettre une nouvelle chambre, nous avons été contraints de veiller.

Sehr schlecht sowas schlimmes habe ich noch nie erlebt schmutzig dreckit wenig platz und bettwanzen im bett scharmhaare in badezimmrr und weise flecke und utin

Beware of Bedbugs‼️‼️ Broken shower head Unfriendly receptionist (she)

Bedbugs!!

⚠️⚠️ Bedbugs‼️⚠️⚠️ Bedbugs and unfriendly receptionists will ruin your experience in London.

ich weiß gar nicht, wo ich anfangen soll: Küchenschaben, Bettwanzen (meine ganzen Beine waren blutrot zerstochen), keine Toilette auf der Etage, Einzeltoiletten erst zwei Etagen weiter unten, diese ständig besetzt, keine Waschräume, Duschen zu wenig und alle Samitäranlagen extrem dreckig, und dann noch die Küche: die ist morgens und nachmittags gesperrt, wenn man was zu diesen Zeiten aus dem Kühlschrank holen will, wird man böse vollgemuffelt, Küche extrem unsauber und keine hygienischen Tüchern und Lappen da - es war einfach nur eklig

BEDBUGS !! Doesent even deserve the 1 star. This was really a traumatic experience, the room was small and smelly. Handprints all over the walls, the shower water was either cold or boiling hot. We found BEDBUGS all over and have to freeze and boil all of our stuff. DO NOT RECOMEND what so ever. -1 star from me. ⚠️⚠️⚠️‼️‼️

BEDBUGS!! Don’t book this hostel unless you want to bring home bedbugs! 🆘 Horrible beds, handprints all over the walls, the shower was the smallest I’ve ever seen, and everything smelled like mold. The rooms were just horribly dirty. Would not recommend for even a second!

Be care full for that hostel They have BED BUGS AT ROOMS SO WILL BITE YOU DURING NIGHT and every social rooms and toilets / showers very dirty NEVER AGAIN !

Bin mit Bettwanzenbissen nach Hause gekommen - das sagt alles

Bed bugs!! i stayed here 12.09.25-15.09.26 and i was covered in bites when i left, i saw a review from a month ago saying about bed bugs also and then one from the 11th so just be warned!! Very small and a bit cramped aside from this, don't recommend this hostel!

I woke up on my last day with multiple bites all over my arms legs and shoulders and someone else in my room had said they thought they could feel bugs crawling on them, looking back at the reviews it seems they've had a bed bug infestation for a while (the most recent review is dated 11th september this year and the furthest back i could see was from 2023) and continue to let people stay here which is unacceptable. I've stayed in many hostels and never had this issue so wouldn't recommend this hostel at all - stay somewhere else! Aside from this there don't seem to be enough shower/toilet facilities on each floor for the amount of rooms which wasn't helpful as i was staying here for work and needed to get ready.

My experience room 71 bed 5 … After the second night of staying I saw a BED BUG in my bed, took a photo and video, brought it to the reception, showed the bedbug and video on the my phone to the girl at the reception, to which she smiled and said that indeed there were bedbugs in my room before, but they tried to fight them and maybe one remained🤬🤬🤬 I was very afraid that they would crawl into my things and I could bring them to my house🤯

I stayed one night because the bed had BEDBUGS, horrible. The toilet was super small.

This place is absolutely DISGUSTING. mouldy showers, everything smells damp, the vents look like they have never been cleaned, and BED BUGS in some of the beds. The manager also kept checking more people in while we reported this before making sure the rooms were cleaned.

There are bed bugs on the beds. The staff were rude when issues brought up about them and have nothing better to do than watch the CCTV and also videos on their phone instead of tidying or seeing if guests need anything. They tried to overcharge with a £10 deposit to us when we checked out of room but stayed in common area like any other accommodation where people do to this. Watch out the prices should be much lower for a bed that smells shared with 10 other people. Cleaning service includes bedding, we are the customer, we do not change the bedding for you. Do not recommend

Bed bugs. Lots and lots of bed bugs. Super hot rooms with ac that didn't work. Ac outlet was filthy with dirt. Rooms were wlays smelly and linen suplied as only 2 flat sheets, giving the inpression the duvets are rarely washed. Was able to walk in the front door most of the time without using suplied key card. Staff were non chalont throughout and asleep when we checked out. Hostel world should not offer this place to their customers.

I got bed bugs! I had bites all over my stomach and arms when I left! I think this is a problem in the UK in general, because my roommate went to Bristol two weeks ago and got bed bugs in her hostel too. Besides that, the staff were nice and helpful, the shared bathroom in my 12 bed mixed dorm was clean and there were enough stalls/sinks, being right next to the tube station and Paddington station was extremely helpful, and I even lost one airpod and the cleaning team found it and turned it in to the front

Very noisy during the night, cleaner came in after someone checked out she just folded the duvet without changing the cover - there was a bedbug on my friend’s bed.

Attention punaises de lit ! La réception n’a pas voulu me donner le sèche cheveux donc j’ai utilisé le sèche cheveux qui ne sèche rien dans la salle de bain. Le ménage n’est jamais fait, juste les poubelles, les papiers sont justes ramassés par terre. Dans les douches pendant 3 jours il y avait du shampoing asséché dans une douche, des cheveux, un pansement au sol. Le lit.. Quand vous levez les yeux il y a du chewing-gum collé, de la saleté et de la rouille.

Bed bugs. Had several bite marks over my body.

Los baños, tendrían que estar más cerca de las habitaciones, las duchas no tenían donde colocar ropa, la habitación que nos tocó tenía las cortinas de las camas con mucho olor y sucias, y además habia chinches (bed bugs) y me picaron, avisé a la recepción y mandaron a limpiar la habitación y cambiar sábanas y cortinas. Las escaleras son super estrechas, al no tener ascensor si vas con una valija grande o algo pesado tenés que subir 7 escaleras (en nuestro caso) para llegar a la habitación, tendrían que tener en consideración a la gente con varias valijas y ponerlas en habitaciones más accesibles

Cramped rooms, very few bathrooms and not very clean, uncomfortable beds, but worst of all, possibly bed bugs or some other kind of pest in the beds, I arrived home with some kind of reaction

No me gustó que nos tocará en un 4to piso sin ascensor... Cuando volvíamos de caminar todo el día era horrible subir las escaleras dado que estabamos muy cansadas y nos dolían loz pies.

My channel perfume was stolen by either housekeeping or other guests in the room that I had to leave early because there was a bed bug in the bed, the staff member I called couidbf understand what I was saying when I told her my name, she kept calling me Alicia? And consistently searched a booking under that name for some very random reason. Also, I asked for a full refund, which was confirmed on the evening of me having to leave early. Now I'm hearing from booking.com on the phone that they've only decided to partially refund me? I'll be going to reading standards about this.

bedbugs and staff rude and disrespectful

It was the worst hostel experience of my life! And I was in Tanzania, India, Nepal, Barziliya and many other countries.. but I have not seen anything worse than London's Smart Hyde Park. I'll need a psychologist to get through this experience. Everything is terrible! But I'll start with the main thing - Although was bitten by bed bugs. There are over 40 bites on my body (I counted). And if I hadn't found a live bug and taken a photo, the staff wouldn't have believed me. When I told the hostel staff that I was bitten by bedbugs, they, with an expression as if nothing terrible had happened, offered me to pack my things and wash them. To quote "do not transfer bedbugs to another room." No care, no compassion, no one even said to me that "I'm sorry that this happened." Not to mention an apology. After two hours spent doing laundry, instead of enjoying my vacation, I still wanted to check into another room. Together with my husband, I went to the reception and asked "can you give me another room." The receptionist did not even answer me, he looked at the monitor ignoring me. When my husband asked "why isn't he answering, he said he wouldn't talk to him." Another receptionist said "that check-in at their hostel from 14:00". I don't understand why this should apply to me. After all, I had already settled in, but due to unsanitary conditions and bedbugs, I had to leave. My husband and the front desk staff started arguing. I could no longer speak and just cried next to them. At some point, the reception staff said that they would not accommodate us, since my husband speaks with them in a raised voice. And we have to leave the hostel and look for other accommodation. Although we had booked and paid for one more night. At that moment we saw the manager, my husband talked to him and explained the situation. After that, I was put into a room for women.

Estava infestado de bedBug. Tive que mudar de quarto, minha mala foi contaminada. Um inferno!

This hostel is filthy I had bed bugs it covered my body . I informed the manager and staff they were rude my concerns and refused to give me any refunds.

I'm pretty positive I was bitten by bed bugs in the hostel after going through a medical examination. Since I came back home after staying in the hostel, the bites stopped showing up. So I really believe there were bed bugs in my bed in the hostel. Overall, the hostel is pretty average. The location is good, but the infrastructure is not the best. I think they fit way too many beds in just one room which can cause discomfort. The bathroom in the room is really tiny and the bathroom outside is not better and the one I used had cracks in the ceiling.

The first night upon arrival I was woken up by some itching sensation on my hands and arms. When switching the light on, I saw a small bug on my top. Which was immediately obvious to me it was a bed bug, given also the itchy bites on my arms! Shocked, I run down to the reception and reported it to the Night Shift, showing him the bites. The guy was friendly and gave me immediately another room! Telling me to speak to his manager in the morning. Tired from traveling from Germany during the day and knowing I had to work the next day, I had no choice but to pack up my suitcase at 2am at night and move the rooms. When returned to the room to pack up, I saw an even bigger bed bug (like a cockroach) on the sheets! It was terrifying and disgusting at the same time. I filmed the bug, for evidence to show. In the morning I confronted the manager! He didn’t even bother to apologize! He kept asking me questions and turning my sentences around, questioning the truth of my experience, making it sound like I was the one to blame. He called his male assistant to inspect the bed! This assistant was as rude as the manager, questioning even the evidence Video, he immediately said my choice is to leave the hostel! Indirectly threatening me to be thrown out! The two were super intimidating, telling that there were no bed bugs complains before. Eventhough another member of staff mentioned some cases before! I felt very unsafe in their presence, being a female, traveling alone! Their ruined my day and I felt very uncomfortable during the entire stay, but I had no choice or time to search for another place to stay as I was there just for few days for work! Their behavior may be also the result of their cultural upbringing, which seems to be some religious patriarchy, with no respect for a woman! Their behavior should be paid attention to! It is a disgrace!

I stayed here for 4 days and shared a 9 person room with my group. The place is very affordable but you're only paying for the location, which is about the only thing in the hostel worth your money. The room had mold in the bathroom door and probably under the wall-to-wall carpet as well since me and many of my other groupmates woke up with a sore throat and a blocked nose in the morning. Because of that, we had to sleep with the window open despite the cold November weather. You either freeze or end up getting asthma (I hope you already don't have it upon entering this place!) The room's dirtiness doesn't stop there. The small wall attached fan looks like it hasn't been wiped off dust since 2009 and it seems that cleaning behind the beds is also too difficult. There was even a used nappy behind the beds which has been there for god knows how long! (Room 83 in case a staff member is reading this). On the topic of beds, they were too short even for a rather average height male (182cm) and our tallest guy in the group had to sleep on the already limited floorspace. The luggage compartments under the bed were very loud and rattly and there weren't enough of them for all 9 people in the room. The beds were only missing bed bugs, which none of our group members luckily didn't end up bringing home as a souvenir, but judging by the other reviews on this hostel it has been a problem before. Thumbs up for getting that sorted out! After the mold infested en-suite door, you are greeted with a tight space with a barely flushing toilet that takes a good 10 minutes to fill up its tank after a flush and a shower that also needs a while to properly warm itself and you up. Should I be concerned if the bathroom appears to be cleaner than the bedroom? The breakfast was nothing too special with toast, cereal, tea and coffee to enjoy, but it was enough to last until lunchtime. The service was decent, the staff are a bit on the quieter side but they still help you should you have any issues (which was the power outlets mysteriously turning off in our case). In conclusion, the service is adequate and breakfast is alright, despite not being a full English. The rooms, however, were so horrible that even bed bugs didn't want to return there. Never again.

There were BED BUGS in this hostel. Do NOT stay there. I woke up with bite marks all over my face and body, so I checked in the mattress and found bugs! When I told the manager, he just shrugged & offered to move me to a new room. He gave me an email to contact his boss about my complaint. I emailed it several times, but have not heard back. I contacted the Smart Hyde Whatsapp number & they said 'we cannot help you.' The hostel is also filthy and cold. DO NOT STAY THERE.

Soggiorno gruppo adolescenti. Stanze piccole rispetto ai posto letto, molte senza aria condizionata. Colazione scarsa. Presenza di blatte e cimici da letto. Segnalazione fatta in direzione ma nessun intervento, i materassi con le cimici non sono stati sostituiti creando disagio tra i ragazzi che dormono in due nei letti apparentemente puliti.

Filthy and bedbug-ridden (my whole body is covered in bites after staying here). Tiny shared bathroom with a substantial pool of urine on the floor. Don't be swayed by the cost, stay elsewhere.

- restrooms were dirty, one without light, - showers without warm water - bed bugs - rooms are to small to accommodate so many people It was really sad experience.

Stay for skin disease, bed bugs and smelly uncomfortable living conditions...

It was so bad . The rooms were so small and looks nothing like it does on website, not very clean and there’s bed bugs therefore impossible to sleep during the night and to sit up all night long. We left and checked out earlier than planned and haven’t received half of the refund promised. Never again

Worst place in London. Bed is small like a cage and there’s bedbug. It’s cheap for a reason as they charge everything including a locker in the room. Horrible stairs for luggage and hygiene is terrible. Also people stuffs got stolen all the time as there’re lots of homeless live here. I won’t even consider it as a place even just for one night sleep.

Comme tous les smart hôtel des dortoirs avec trop de lits avec des conditions hygiéniques douteuses. Les sanitaires et les douches sont nettoyés régulièrement mais les chambres sont le point noir. Lieu à ne considérer que comme un passage pour s'endormir. Je conseille de ne pas renouveler l'expérience de façon régulière. Nettoyez vos vêtements pour éviter d'éventuelles punaises de lit.

Die Zimmer sind schrecklich. Die Betten sind Dreierstockbetten und sie sind sehr ungemütlich. In einem der Zimmer waren Bettwanzen. Das Frühstück bestand aus Toastbrot, Schinken, Käse und Nutella mehr nicht! Bei unserem Bett ist eine Schraube rausgefallen! Ich fand das Hostel sehr schlecht! Daher nur ein Stern!