Fenix Hotel & Hostel

+ I stayed at Fenix hotel and hostel for 49 nights while volunteering for a coral reef research project. Upon arriving, I was offered to cancel my $10.20 a night ($500 total) cash reservation for $8 a night ($392 total) with Fenix eliminating Booking.com’s fees. I decided to keep my original reservation for accounting purposes and if I had any problems with my stay at Fenix I could contact Booking.com. The dorms are located in the front of the building on the first floor 25 feet from the road which was as loud as a highway from 6am-9pm. The dorm room was equipped with only two large floor fans for six beds (3 bunk beds). Windows were always open for ventilation allowing mosquitoes to pass thru the poor fitting screens to feed on you thru the night. Between the road and the dorm was the outdoor common area for guests which consisted of 2 picnic tables and umbrellas. This is where guests ate, talked on the phone, played music and partied 5 feet from the dorm windows (road+tables=LOUD). The bathroom had 3 sinks, 2 toilets, 1 urinal and 3 showers that regularly clogged and backed up causing you to shower in standing water or overflowed into the hall. There was never a wait to use. The kitchen had a stove, small fridge and microwave with a small 3 seat table. The kitchen was equipped with pots and pans that a second hand store would NOT attempt to sell. There were plenty of utensils and plates but only 2 spoons. If you are a group of four or more you must sit outside for space. The bathroom and kitchen were extremely and frequently cleaned by the 1 Fenix maid. The enclosed back porch which was rarely used had 2 hammocks for guest use with a close drying line out the back door. The second floor were the private rooms which added to the noise cause periodically those guests would play music and move furniture around at all hours of the night.

- Even though NO CATS were allowed in the Fenix, there were 2 cats, one of them was 2 months pregnant, that came several times a day to eat under the kitchen counter in the cabinets where cat food was stored. Towards the end of my stay the cat gave birth in the building next door then the mother cat decided to move the kittens under the kitchen counter where the cat food was kept. After 22 nights a guest decided to play music till 2 am which kept everybody a wake. Another night 4 guests slammed their dorm door every time they entered or left their room. There were several other encounters where guests were extremely loud. After complaining to Fenix management, they responded “we can only ask guests to be quiet we cannot enforce” and contacting Booking.com for assistance was no better. You get what you pay for is exactly true. Fenix was only concerned about the quantity of reservations NOT quality of a reservation and Booking.com’s lack of help confirmed I should have cancelled my reservation when I arrived to get the discounted price offered by Fenix. Would I stay again NO, mainly cause there are so many other options on Utila right on the water with little or NO noise.

+ Nada

- Atencion muy mala, pago unicamente en efectivo, instalaciones deterioradas

- Aveva le cimici da letto

+ Die Lage

- Das Personal ist nicht sehr freundlich, Lebensmittel werden benutzt oder sind verschwunden, die Ausstattung ist katastrophal. Keine Möglichkeit Handtücher aufzuhängen im Bad, die Schubladen in der Küche sind leer. Hatte schreckliches Fieber als ich auf utila angekommen bin und war gezwungen vier Tage dort zu bleiben. In der Zeit wurde das Zimmer nicht einmal geputzt.

- Sucio, personal desatento y poco cortés, sin agua el 95% del tiempo.

+ Cheap

- Was asked to pay money for the room at 10pm while I was sleeping, even though we had paid already

+ Está cerca del embarcadero del ferry

- El personal fue amable pero sólo le interesó cobrarme, tuve que preguntar por las prestaciones una por una, lo normal es que te lo cuenten al llegar sin tener que ir preguntando dónde está el baño, cual es la clave de wifi, etc. Sitio lleno de mosquitos, con las ventanas rotas por lo que desde las 5 de la mañana se oían todas las motos que no paraban de pasar. Y a las 6 de la mañana comenzó una obra en la que están empezando a construir un edificio justo al lado...

+ Booked aircon room but was using same room with fan room which is 5euros less a night. Don’t Book aircon room .

+ Good value friendly staff functional check in and the room was clean and comfortable with air conditioning. location is ok - not the best but ok

- Basically the hostel is expanding around itself by building an entire new building - so the place is not currently useable due to noise dust and disruption. The staff quickly offered me a refund when i raised this issue so fair enough but still not great

+ Booked aircon room but was using same room with fan room which is 5euros less a night. Don’t Book aircon room .

+ O melhor hostel que já estive. Muito barato e com um conforto excepcional. Recepção super atenciosa, pode ficar no hostel depois do check-in usando as áreas sociais até a hora do ferry partir. Pode lavar roupas e colocar para secar no varal.

+ Good hostel, close to the ferry within a walking distance, the location is great 👍

- mosquitos open doors people smoking outside our dorm

+ Good value for a money Clean and super friendly lady at the desk She was helpful and caring Thank you

+ - Clean bedroom, bathroom, and kitchen. - Very walkable to the surroundings. - A lot of great place to visit.

- - Can be loud due to being closed to the main street.

+ Very helpful people

+ Nice private clean room with AC, hot water, big kitchen, with all necessary utensils Quiet Hostel

- Not a lot

+ Good value friendly staff functional check in and the room was clean and comfortable with air conditioning. location is ok - not the best but ok

- Basically the hostel is expanding around itself by building an entire new building - so the place is not currently useable due to noise dust and disruption. The staff quickly offered me a refund when i raised this issue so fair enough but still not great

+ Good hostel, especially for the price

+ Sauberes Hostel, vom Hafen zehn Minuten Fußweg, gute wifi, Personal sehr nett, Küche vorhanden