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V basic room. There was a smell of sewerage ? coming in the window from time to time. We were arriving into Naples by train at 2.30pm and I had informed the property by whatsapp. I was getting messages that we had to be there by 2pm - otherwise we had to self check-in - they did wait to let us in. We got voucher for coffee and croissant in local cafe. We could not leave our luggage at the property for a few hours - unlike other properties.
The B&B was not what I expected. First of all the fridge doesn't work. Don't advertise with something that doesn't work. Besides the fridge not working, the window doesn't close properly, the A/C makes a lot of noise, there's a cable leaking in the shower and the toilet moves, not the toilet seat but the whole toilet. The floor was not clean and neither was the boxspring of the bed. All in all the location is great but the room itself is really not worth the price.
Aura's service was excellent. Always available and quick responses. The location is great, close to Termini station and it was possible to get to all the tourist attractions very easily. I had a problem caused by lack of attention and confusion on the platform, where I was looking for a room for 2 people and ended up closing a single room without noticing because the website offered it to me. Aura, upon realizing this, promptly supported me and offered to change rooms for me. The negative p...
Bugs in the room and visible mold or dirt on walls. My friend and I both got sick while staying here. I would not stay here again.
My worst stay this trip. The room I stayed in had bedbugs and when I told the owner (and sent pictures of the bugs and bites) she had the audacity to try to blame me. Then I only received a refund for the last night, after I had already found another place to stay. She waa very rude and unprofessional. Also, the listing said that breakfast was included, but what it doesn't say is that you have to go around the corner to a café and breakfast only consists of a cappuccino and a croissant.
On the arrival I was asked to pay more money than advertised. "There was a mistake." They had months to tell me about this after booking. Months before I was asked about the arrival time. I gave an early time. When the trip came I changed plans and visited a nice place on the first day and arrived late but in time for check In. But then my room was given to someone else. yes I should have kept the arrival time in mind and should have told about the change BUT they could have written me a message...
This hostel is basic and if you need a place to sleep near the train station then it is adequate but the rooms are small and the safe in our room didn't work and there was no kettle to boil; water. That would be helpful! There is zero personality to the place! Also while breakfast was included, it has now been cancelled so be warned. While a voucher was provided, it was only after insisting that we got one.
- présence insuffisante du personnel qui loue Le problème d'une famille qui à 1h du matin ne peut pas rentrer dans sa chambre et qui nous a perturbé notre sommeil - petit-déjeuner à l'extérieur du gîte, 1 rue a côté. Aucun choix, c'est 1 café ou 1 thé avec 1 viennoiserie à l'intérieur de la pâtisserie, interdit d'aller en terrasse... - chambre différente du site, manque armoire, problème d'insalubrité (moisissures), vieille literie, pas de changement de serviette. Salle de ...
- insufficient presence of the staff who rent The problem of a family who at 1 am can not get back to their room and who disturbed our sleep - breakfast outside the gîte, 1 street next door. no choice, it is 1 coffee or 1 tea with 1 bakery inside the pastry, prohibited to go to the terrace... - different room from the site, lack of wardrobe, problem of unsanitary (moisture), old bedding, no changing of towels. bathroom not adapted..
A recepção não é 24 horas mas a proprietária deu toda atenção e acompanhamento por whatsapp em tempo real. O quarto que me foi reservado era péssimo mas após minha reclamação fui transferido para outro de maior qualidade.
The reception is not 24 hours but the owner gave all attention and follow-up by whatsapp in real time. the room that was reserved for me was terrible but after my complaint I was transferred to another of higher quality.
Good location, right next to the termini station. The sad part I had to use the wifi for a work meeting and couldn't connect for more than 30 seconds. The building is quite old and it smells but the room was clean with a working AC. Easy Checkin and checkout
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I wish I could give a better review, but I have to point out the fact that there is NO BREAKFAST and NO LUGGAGE STORAGE INCLUDED, even though they declare so. Furthermore I was asked several times to "upgrade" and switch my room (for whatever reason) despite me announcing that I have a cold with fever, that I am totally fine with my room and that I just want to rest to get better soon. In the end I switched of necessity for the last night and the Upgrade proved to be rather a Downgrade.
Room really Small, the bed was not confortable. Smells of smoke really strong in the room , but the location of the place is really good
Très propre mais chambre cellule avec une lumière blafarde sans fenêtre. Vraiment glauque. Pas de quoi faire un café ou réchauffer un plat. C’est juste une chambre. Immeuble vétuste . Sinon aucun problème. Très réactive bonnes explications mais non je n’y retournerai pas.
Very clean but bedroom cell with a blurry light without a window. Really glaucoma. Nothing to make a coffee or heat a dish. It's just a bedroom. Old building. Otherwise no problem. Very responsive good explanations but no I won't go back.
Host sempre disponibile per ogni cosa✨Era molto vicino alla stazione di Termini, ti permette di andare ovunque. L'unica pecca è il bagno senza finestra, bisogna farlo arieggiare un pochino. La finestra della stanza si può aprire, peccato per l'odore un po' di cibo del ristorante sotto penso (loro non possono farci niente). Per il resto, tutto apposto! Host sempre disponibile e gentile 🤍
The only drawback is the bathroom without a window, you have to make it a little fenced. the window of the room can be opened, the host is guilty of the smell of some food from the restaurant under the bed (they can't do anything about it). for the rest, everything is fine! host always available and kind
Muy recomendable, costo beneficio, te dan unos vales para el desayuno que es un pan dulce y un mini café, pero bien,, no hay recepción, pero las instrucciones por WA son precisas, no hay donde dejar el equipaje ni antes , ni después aunque nos dejaron ingresar unas horas antes
Very recommended, cost benefit, they give you vouchers for breakfast which is a sweet bread and a mini coffee, but well, there is no reception, but the instructions for WA are precise, there is no place to leave the luggage neither before nor after although they let us in a few hours before
This hostel is basic and if you need a place to sleep near the train station then it is adequate but the rooms are small and the safe in our room didn't work and there was no kettle to boil; water. That would be helpful! There is zero personality to the place! Also while breakfast was included, it has now been cancelled so be warned. While a voucher was provided, it was only after insisting that we got one.
A very helpful, welcoming host. Good facilities, brilliant sleep. Great functional location for airport shuttle bus.
V basic room. There was a smell of sewerage ? coming in the window from time to time. We were arriving into Naples by train at 2.30pm and I had informed the property by whatsapp. I was getting messages that we had to be there by 2pm - otherwise we had to self check-in - they did wait to let us in. We got voucher for coffee and croissant in local cafe. We could not leave our luggage at the property for a few hours - unlike other properties.
Electricity and water were out first night. It smelled like smokers in there. Shower head was broken. They did quickly fix shower head and other stuff came on early morning. They gave us free coffee and crossiant at local bar for 2 mornings to compensate. Overall was okay
Great key pickup, the room was simply missing wall plug options for 3 people
Excelente y muy recomendable, la ubicacion en Termini es tactica por la cercania del transporte.abastecimiento de todo cerca.La Asisntencia muy atenta.El dormitario limpio y completo.Excelente.
Excellent and highly recommended, the location in Termini is tactical for the proximity of transport.supply from all around.The assistance is very attentive.The dormitory is clean and complete.Excellent.
Excelente ubicación..
Excellent location..
Great stay right next to Roma Termini station! Easy to get around by public transportation and in a quiet area. Would recommend!
Everything was amazing. Thank you so much Aurora! We really enjoyed our stay with my mother and brother.
Everything was perfect
El lugar es tal cual se describe, Aura es súper amable y siempre a disposición, la zona es muy cercana a puntos turísticos recomendables y si es para dormir y salir temprano, todo se disfruta! Agradezco mucho a Aura quien se portó de diez puntos con nosotros!
The place is as described, Aura is super friendly and always available, the area is very close to recommended tourist spots and if it is to sleep and leave early, everything is enjoyed!
Everything was amazing the staff was very kind and helpful with us thanks a lot The location is also amazing that just in front the Rome termini
Brilliant. Aura is lovely. I ran into a few challenges on my trip, and she was supportive, flexible, and understanding.
Very good for its value. It was clean and comfortable. The staff was friendly and helpful. It was in a very good location in the center. Not much to complain about
è stato un bel posto, vicino a termini !
It was a nice place, close to terminus !