Swing & Pillows @ PJ21 Petaling Jaya

+ The staff Shohan is very supportive and friendly

- The room smells. No housekeeping. Not clean job.

+ Nothing at all

- Property is horrible, not clean, uncooperative staff and overall not recommended, room was disgusting even bathroom was broken, the ac had spider webs, the room smelled like cigarette and to top of it off the bed sheet literally had a burn cigarette mark

+ good

- the staff change my lock key, i couldnt access to my lock key so i need to stay in my cari for a whole night. WTF BRO and the registration even didnot say sorry or give me the refund FUCK OFF. i even couldnt sleep in the hotel laaa bitch give me back my money

+ I like that the distance is near to my office, the reno is mich better ever since Swing n Pillow took over.

- The property doesnt have backup system for utilitoes like water and electricity.

+ The room was comfortable, and overall the stay are really good minus the water pump issue

- - The night staff at this place shall improve the service tbh. I chose this place for an overnight stay because my own place doesn’t have water. I arrived at 6pm and was told they were repairing the water pump and it would come on at 7:30. By 7:30, I went down to check, and they said it would come around 9pm. -By 10pm, there was still no water. I went down again and asked, and they just opened the water, saying it would take around 12am for it to fill up. She offered me to use another room that had just been checked out for a shower (i was too stunt to react like how on earth are you giving this kind of solution to your customer) , but I declined because I didn’t know what the toilet situation was like before. -By 12am, not even 1 drop of water, went down around 12.15am again and was offered to change to another room at level 3, apparently the water couldnt pump to level 5. There's no 1 word of apologies and at this rate it just too exhausting so I ended up taking the key and change the room. It’s frustrating and disappointing when you just want to have a proper rest, but then you have to deal with situations like this.

+ The staff Shohan is very supportive and friendly

- The room smells. No housekeeping. Not clean job.

+ Customer services are great, clean room & easy to access.

- Booked for Queen beded room, when arrived, need to change room to 2 single beded room.

+ Very nice staff

- I chose this place because all the reviews said it was very clean (which was my only criteria) but the room was very dirty (not sure the pictures show that well). Disappointing

+ Clean

- Bare and small

+ The staff is very helpful & welcoming

- NA

+ View

+ Nothing it’s convenient place as it at Pj otherwise for everything we need to go counter.

+ 干净卫生

- 没什么

+ sohan is friendly