New Generation Hostel Rome Center

The hygiene standards were terrible. There were bedbugs in the bed I was assigned, and when I reported this, I still had to sleep in the same place; The next day, they only changed the sheet, but not the mattress cover. The only compensation offered to me was the loan of towels at no extra cost, which I declined because I had brought my own towel, and which I did not feel comfortable with given the hygiene conditions I had encountered. Also, the plug by my bed wasn’t working. Furthermore, some of the reception staff were unfriendly. Not all of them, but I did witness the night shift making rude comments to an Argentine tourist. I sadly do not recommend this Hostel.

BEWARE OF BED BUGS I rarely leave reviews, but this was genuinely one of the worst hostel experiences I have ever had, and future travelers deserve to be warned, especially solo female travelers considering the mixed dorm. The so-called “22-bed mixed dorm” is misleading. It is essentially a hallway lined with tiny two-bed cubicles separated by broken, accordion-style plastic doors that offer no privacy, no sound insulation, and no real security. As a solo female traveler, I was placed alone in one of these cubicles with a man I had never met. When I asked staff if there was any possibility of changing rooms or finding a safer arrangement, they were completely dismissive and unwilling to help. Most hostels at least try to avoid placing a woman alone with a male stranger if she expresses discomfort. Security is practically nonexistent. The main entrance allowed people to walk straight into the dorm area without a key, the dorm door itself could not be locked, and it remained open at all times. Anyone could walk in off the street, despite it being a sketchy neighborhood (since it’s near Roma termini). Sleeping was nearly impossible. The hallway light remain on constantly, and light and noise pour into the cubicles through the flimsy “door”. The room was also unbearably hot and there aren’t any blinds for the window. The bathrooms were also in poor condition: visible mold, broken locks, and not even hand soap provided. Hygiene standards were clearly not a priority. To make matters worse, I woke up covered in bed bug bites on my arm after just one night. When I decided I did not feel safe and chose to leave after 1 night, they refused any refund, despite offering no solution and no compromise because I “left voluntarily”. What a complete waste.

BED BUGS I stayed here for four days and had an unpleasant trip with filled with foul smells and poor customer service and dirty atmosphere Then I Woke up with the red spots all over my entire body Having to go to the doctor to diagnose me with bedbugs never staying at this shitty hostel again

The room was infested with bed bugs. I've never been bitten by bed bugs until I stayed here. My entire body was covered in bed bug bites. It was severe enough that my entire left arm swelled and I had to use a steroid cream. My bunkmates confirmed they'd also been bitten by bed bugs. It is my fault for not doing more research on this dump. Past Google reviews also mention a bed bug infestation, and employees/ownership blaming the guest for the infestation. I expected the accomodations to be simple due to the price, but unsanitary conditions to this degree are absolutely unacceptable. It's been almost 3 weeks since my stay here and I'm still recovering. With all the upsetting reviews and pictures I'm surprised the ministry of tourism has not gotten involved at this point.

Bed bugs

There was an issue with the sink in our dorm but that's about it.

Det var fruktansvärt varmt på rummet, ac fanns utanför i hallen men inte i rummen. Jag bokade en blandad sovsal, när jag kom dit hade alla rummen (vet inte hur det var på andra våningar) två eller tre sängar. Så jag (solo female backpacker) kände mig inte bekväm med att sov ensam med en främmande man och sa detta till receptionen och frågade om det gick att byta rum. Han sa nej utan att ens kolla på dator, och jag hade gått förbi flera tomma rum på min våning. Tjejerna som bodde i rummet bredvid mig hittade bedbugs på sitt rum och fick byta. Golvet runt duscharna var smutsigt också.

HABÍA CHINCHES EN LA CAMA!!! no me quisieron devolver el dinero ya que yo me hospedaba dos noches pero la segunda no me quede evidentemente al saber y al ver que en mi cama había chinches. BEDBUGS!

Noise from other rooms. The Bunk bed make noise easily from lower or upper roommates. A bit dirty i saw some bed bug in my bed maybe from blanket.

My stay at “New generation hostel rome center” w as unfortunately marred by the discovery of bedbugs in the mattress seams. While the initial room inspection didn't raise any red flags, a closer look revealed the infestation. To their credit, the staff addressed the issue promptly. They removed the mattress and replaced it with a new one, followed by a thorough cleaning of the room. However, given the resilience of bedbugs, there's still a chance other parts of the room could be harboring them. Even with the staff's intervention, the entire experience caused a great deal of stress and worry. The fear of bringing bedbugs home with me overshadowed the rest of the trip, leaving a negative impact on what should have been a relaxing stay.

No hot water, bed bugs, no breakfast, bad service

Everything, Bed bugs on the begs no clean rooms no inspection, worst Hostel.

BED BUGS! I booked this hostel due to good reviews but ended up suffering from bed bug bites. I reported this to the staff and sent the hostel management an email regarding this incident and they did not even acknowledge my email. This speaks volume of how this hostel really treats guests, and handle complaints.

I booked this hostel due to good reviews but ended up suffering from bed bug bites. I checked my bed closely to confirm and actually found some bed bugs. I reported this to reception staff and I was told it will be looked into. I also sent an email to them regarding this incident but they did not even acknowledge my email. I have escalated this complaint to booking.com and I was told the hostel is not responsive. This speaks volume of how this hostel really treats guests, and handle complaints.

went here with a friend. would not recommend this place to anyone!! it’s very unsanitary and the staff is super disrespectful. the kitchen was full animals droppings. the food that we brought was nibbled at after one night. when we asked for the staff to confront the problem they started making fun of us and walked away muttering fottiti. the next morning we had a weird itch on my back. my friend and i got it checked out after a couple days turns out they gave bed bugs. stay away!