Cambacuá Bed And Breakfast

The hostel is very well located, provides free fruit and veggies, and most of the staff there is friendly and helpful. Our stay here could have been great, if it hadn't come with a line of inconveniences and annoyances. We are traveling for many months now, and are not picky at all regarding our accommodations, but there was a bit too much on the negative site here. We had upfront reconfirmed that our booking price included all taxes and fees (except city tax) and the chosen payment method (Wise transfer) won't cause any surcharges. However, upon check-in we were asked to pay 20% more than the price stated in our booking confirmation, for a reason the staff in charge could not elaborate about, only stating that they had this issue before. It all appeared rather random. We ultimately were able to resolve this by switching to cash payment, which however required us to get sufficient cash in the first place. After check-in they handed us a sheet of paper to be read which contained a long list of quite strict 'rules and policies' applicable in the hostel. Some of them sounded quite weird and from our experience some of them were not enforced or adhered to. For instance it clearly stated that there are daily checks and cleanings of the rooms, however ours wasn't checked or cleaned once during our stay! We emptied the tiny bathroom trash bin ourselves several times. Also it stated that there are quiet hours with absolute silence, which however were regularly ignored including by the staff/volunteers working there. We didn't mind the noise, but were wondering why having a long list of 'rules' when they are not applied anyway? Most annoying however, during our first night we discovered that there were BEDBUGS in our room (twin room with private bathroom), crawling on the bed, the floor and the wall. One of us got bitten several times, which not only led to a sleepless night, but also to severe itching and discomfort! We documented everything with pictures, caught some of the bugs and reported this to the reception first thing in the morning.

Bedbugs here.Sadly the situation was not handled well by management.The staff working at the time were as helpful as they could be.They kept people in the same room after finding out & we never saw anyone come to get rid of them.My other friend who was on the same bed got to move but 0 refund & ended up having a couple bites show up days later.because we stayed out full booking, to not bring bugs with us they only refunded me the nights I got bit“because we used their facilities”. Not worth the$

La atención del personal fue buena, muy atentas y a disposición de mis necesidades. El desayuno es ligero, me gustó que tuvieran un tazón de frutas y verduras listas para ser consumidas por cualquiera que deseara. Agregué una noche directamente con ellos, me colocaron en la habitación mixta y la pared de junto la cama tenía chinches.