Santiago Guesthouse Hiroshima

We stayed in a individual double room and we got bites from bed bugs. Very cheap hostel but if I knew I would have invested a couple of quid more and go somewhere else

bedbugs（ベッドバグ）」被害が報告されている宿泊施設です。 滞在中に、以下の問題を経験しました： • 約20人が狭い部屋で共同生活しており、荷物が損傷するリスクがありました。 • ベッドバグに刺され、全身に跡が残り、病院で治療を受けました。 • スタッフからの暴言や対応の悪さもありました。 • 医療費の領収書を持って相談した際、スタッフに書類を破られる出来事がありました。 この宿はbedbugs被害の情報マップにも掲載されています。 すでに関係機関に報告済みで、法的措置も検討中です。 this place reported to have bedbugs on bed bugs japan website During my stay, I experienced the following: • Around 20 people shared a very small room, with risks of damage to belongings. • I was bitten by bedbugs, leaving marks all over my body, and required medical treatment. • I faced verbal abuse and poor treatment from staff. • When I brought my medical receipt to discuss expenses, staff tore up the documents. This accommodation is also listed on a bedbug incident map. I have reported this to the relevant authorities and am considering legal action.

DO NOT STAY - bed bugs in the room and they refused to do anything about it instead the staff getting very defensive saying it’s normal for summer. -said they have had complaints before but ignored them because the Japanese nose is too sensitive for the detergent to get rid of them. - rooms sweaty aircon doesn’t work - rooms cluttered can’t even get down the ladder -mattress like sleeping on a brick I have stayed in over 50 hostels and don’t expect much but this was against any hygiene regs!!

Really bad experience since we unfortunately found out too late that there were bed bugs in our room. The hostel did not reply too our message after reporting this incident to them.

BEDBUGS - May 2023 - INFESTED Stayed here in May. Dropped bags in and went to see the sights. Room wasn’t great and had a musty smell. After getting back that evening and showering etc, looked in the bed to see bed bugs all over my pillow and sheets. Immediately woke my friends and we went to reception - no one was there and no staff on site, and we weren’t going to stay somewhere clearly riddled with bedbugs. Forced to leave the keys off at 11pm and seek alternative accommodation. I emailed the hostel about the problem and sent them numerous messages on instagram asking for a refund and to cover the cost of washing and drying all our clothes, but a week later and still no response from them. Disgraceful and will never be back - and certainly wouldn’t recommend anyone else stays here.

BEDBUGS - MAY 2023 - INFESTED Stayed here in May. Dropped bags in and went to see the sights. Room wasn’t great and had a musty smell. After getting back that evening and showering etc, looked in the bed to see numerous bed bugs all over my pillow and sheets. Immediately woke my friends and we went to reception - no one was there and no staff on site at all. We weren’t going to stay somewhere that was clearly riddled with bedbugs, so forced to leave the keys off at 11pm and seek alternative accommodation. I emailed the hostel about the problem and sent them numerous messages on instagram asking for a refund and to cover the cost of washing and drying all our clothes, but a week later and still no response from them. Disgraceful and will never be back - and certainly wouldn’t recommend anyone else stays here.