29 Madeira Hostel

Bedbugs. Despite getting a full refund, dont go there if you want to enjoy your holidays. We had bedbugs in all 4 beds of the room.

BED BUGS. I’ve booked the hostel in January (the trip was in August) and I already read the reviews about bed bugs but I thought that the hostel would take care of it before I was going on my trip. The first night I noticed some bites on my body and sent pictures to the staff. They told me it’s mosquito bites. A few days later I woke up at 4 am and couldn’t sleep because of all the itching and scratching. I had bed bugs all over my body. I showed the staff and they refunded me and payed for medicine and I also switched hostels. I had some friends in the same room in the hostel and I told them about the bed bugs. One day after I left there was a new person moving into the hostel onto the same bed. The staff didn’t do anything with the bed, only changed sheets. It’s a cheap hostel but it’s not worth it because of the bed bugs. And I’m not the only one who got them from the hostel. The staff was nice and helped me so that was good. I still have bed bugs even when I got home. In my neck, my face and all over my body. Not worth it. Almost ruined my trip

BEDBUGS AND IRRESPONSIBLE! There were bedbugs in the room next to mine, and the hostel staff said nothing. I only found out because other guests told me. Instead of closing the room and treating it properly, they just washed the sheets and rented it out again the next day. NO specialist cleaning, no warning, nothing. This place is unsafe, unhygienic, and dishonest. Avoid at all costs

This place has bed bugs. We discovered a bed bug in the room. No compensation for laundry services was provided. They claim that they have a machine that we could use for laundry however it would have taken 6+ hours due to the amount of things we had to wash. They told us the dorm was closed after the bed bug was discovered however upon return to the room to collect a left item, we determined that the other two roommates had not been informed of the issue.

I never thought I would have to write a one-star review, but I feel it’s important to share my experience regarding my stay at this hostel. Check-in was smooth, and the staff was friendly. My bed was prepared, and everything initially seemed fine. However, later that night, I noticed bed bugs on my pillow and blanket. I immediately turned on the light and observed multiple bugs. I was very concerned and sent an email to management, as there were no staff available at night. A newly arrived guest also noticed similar issues on his bed and decided to leave. Another guest mentioned he had raised similar concerns earlier but was informed that there was no issue. He mentioned experiencing bites, which raised concerns for me about cleanliness. Feeling uncomfortable, I packed my belongings and left the hostel at midnight to find alternative accommodation. The next morning, management responded, stating that such an incident had not been reported before. They refunded my stay, evacuated the room, booked a new hostel for the affected guests, and offered transportation assistance. I appreciate their prompt response; however, the experience caused unexpected challenges. I visited a pharmacy for treatment and was advised to seek further medical attention if necessary -- which I ended up at emergency for this. I requested coverage for medical expenses, but the hostel management agreed to reimburse only the pharmacy costs. While the hostel has since taken corrective actions, I hope they implement more rigorous preventive measures to ensure guest safety and comfort. For fellow travelers, I recommend checking bedding and surroundings thoroughly upon arrival and considering accommodations with round-the-clock staff availability. I appreciate the management’s efforts and hope this feedback helps improve the experience for future guests.