Grand Hotel de Clermont

TLDR: BED BUG INFESTATION. DO NOT BOOK HERE. See Photos. New bites all over my body every morning after sleeping here. Got bed bug bites on both my partner and I every night here. We got new bed bug bites all over my body every morning we stayed at this hotel. We originally booked a 3rd night with this hotel but left as my body got covered in bites, and I had to buy medication to stop the itch. I also found bed bug skeletons on the mattress. The Details: We booked 3 nights with this hotel. After the first night at the hotel, we got a few bites on my body. I was scared, and isolated all my luggage and clothes. We thought it hopefully was a mosquito. HOWEVER, after a second night at the hotel, we woke up and my body got covered in MORE BITES on my FACE, ARMS, WRISTS, and LEGS. we immediately showed this to the staff at the hotel, who was incredibly dismissive, kept saying “it can’t be at the hotel”, and that “it could be mosquito bites” - these bites were in clusters on my body, and only happened overnight at the hotel and did NOT look like mosquito bites. We did not want to stay another night at this hotel and left. We asked for a refund on Agoda for the two nights I stayed, and the one night we paid for but did not stay. Agoda then informed us that the refund can not be processed as the hotel claimed that we apparently “broke the rules because we smashed their mirror/ coat hangers/ left a cigarette on the floor” - all of which are NOT TRUE, and we have NEVER DONE. Why would we do that when we want a refund from the hotel? In addition, why would any customer, especially a platinum member of Agoda, do this? They also have NO Proof. We then went back to the hotel to ask why they lied to Agoda, and to demand a refund. They agreed to giving a refund and said it needs to be processed on Agoda. They admitted to lying to Agoda about the smashed mirror claims so they do not need to be shut down due to health violations. We trusted them and left to process the refund through Agoda. THEN, the NEXT DAY, Agoda sent me a email saying this hotel is demanding compensation for the smashed mirror. The hotel LIED to Agoda such that they do not need to be closed down due to health violations. We have proof of the room condition before we left the room, and found bed bugs poo stains on their mattresses. They are now not replying to Agoda staff enquiries as well as my enquiries. The truth is that we got new bed bug bites every morning after a night at this hotel. The hotel staff was dismissive, and then lied to Agoda to avoid health violations. No refunds were offered. What is funny is that this is not the first time this hotel has bed bugs. A traveller on Trip Advisor also got bed bug bites after staying at this hotel, and the hotel staff did not handle that case well either. Shame on you Hotel de Clermont, you bring such a bad name to Paris and the people of France.