The Rumi

+ The eye opening experience. I learned that this is not the current place where I want to spend any of my valuable time. Be it business or pleasure. I am so glad that I didn't stay there again.

- Poor customer service ignorant and arrogant concierge service and management.

+ Hotel attendant canceled booking upon arrival. I would like a refund.

- Hotel attendant canceled booking upon arrival and didn't accept my Los Angeles travel plans as proof of travel. I would like a refund.

- I don't know why the staff only let me stay one night, she said book one more night need a proof of flight ticket. ridiculous, even yha hostel let us stay for 2 weeks. very unfriendly reception.

+ I WOULD like if booking.com made it so that BEFORE booking, I know what are the critical rules for me to stay there or not. They should have to inform this for the potential guest, otherwise take off their property so time is not wasted.

- **THEY DENIED ME STAYING THERE** 1) No info in booking.com ad about needing to be nonlocal traveler 2) I am technically not an LA resident AND traveling (could have shown a bus ticket even). I'm not to say what is a valid reason to deny me staying or not, it could have been about any reason (even if was racist, sexist, selfsist, whatever), my main beef is that it was not shown BEFORE I booked. I would have simply chosen another hostel and only wasted a MINUTE of my time to scroll through this listing (rather than HOURS of my time). 3) Girl at the frontdesk handled my situation very poorly, didn't even try to help me, and should have been, should be more understanding rather than "need to follow the rule otherwise I'll get fired" b.s. she gave me. 4) Moe (the owner) texted me we would speak on the phone a week later about this horrible experience, but he stopped responding to me when I tried to reach him at that time.

+ Nothing, super poor customer service.

- Place is amazing, but no customer service or communication.

- Cuisine sale, salle de bain sale, les voyageurs peu respectueux.

+ None

- Very very disappointed by the way I was treated. Ruined all my plans

- 朝食があるとチェックインの時に説明があったが翌朝時間になっても何もなかった。 他のゲストも待っていました。

- Non consiglierei questo ostello, soprattutto per chi viaggia da solo o cerca un minimo di comfort. La posizione non è delle migliori, e la sera la zona non mi ha dato una grande sensazione di sicurezza. L’atmosfera tra gli ospiti era piuttosto fredda e poco accogliente, difficile socializzare o sentirsi a proprio agio. Le camere erano davvero piccole e anguste, con poco spazio anche solo per muoversi o sistemare i bagagli. La pulizia lasciava molto a desiderare, sia nelle stanze che nelle aree comuni. Anche la colazione inclusa è stata una delusione: una semplice fetta di pane con burro di arachidi, nulla di più. Nel complesso, non è un posto in cui tornerei. Meglio spendere qualcosa in più per avere un’esperienza più piacevole e sicura.

+ I received an email confirming my stay from Booking.com and Lumi. I left Lax Airport and arrived at Lumi. I went into the Lumi office. I showed the confirmed stay to the female employee at the counter, but the female employee responded coldly without saying a word. She said that I cannot make the contract and that if I have any objections or refunds, I should contact Booking.com. It was dinner time, so I couldn't find another place to stay and had to spend the night at Denny's Cafe, which is open 24 hours. I will never sign a contract with Lumi again. I trusted Booking.com and used it for more than 20 days in total. According to the female employee, the owner told me not to sign the contract. Then, when I stayed for the last time about 30 days ago, I tried to extend my room around dinner time while taking care of some city work while squeezing in my schedule that day, but I couldn't find a room because the night was already full. I spent the night in a multi-room that was used as an office and lobby and tried to sign a contract for the next stay. After midnight, a young friend who seemed to be the owner told me to leave. I was drinking instant coffee that I had prepared to drink during my trip, so I finished it and left, but the young man My friend snatched my coffee cup away and kicked me out. I had no choice but to stay at a nearby 24-hour cafe. I stayed at the hotel for three more days and then left for Hawaii. Lumi's lobby is occupied by female employees who act strangely. They gather in flashy clothes until late at night, past 11 p.m. They go back to their rooms around midnight. The time I spent at Lumi will be memorable.

- I received an email confirming my stay from Booking.com and Lumi. I left Lax Airport and arrived at Lumi. I went into the Lumi office. I showed the confirmed stay to the female employee at the counter, but the female employee responded coldly without saying a word. She said that I cannot make the contract and that if I have any objections or refunds, I should contact Booking.com. It was dinner time, so I couldn't find another place to stay and had to spend the night at Denny's Cafe, which is open 24 hours. I will never sign a contract with Lumi again. I trusted Booking.com and used it for more than 20 days in total. According to the female employee, the owner told me not to sign the contract. Then, when I stayed for the last time about 30 days ago, I tried to extend my room around dinner time while taking care of some city work while squeezing in my schedule that day, but I couldn't find a room because the night was already full. I spent the night in a multi-room that was used as an office and lobby and tried to sign a contract for the next stay. After midnight, a young friend who seemed to be the owner told me to leave. I was drinking instant coffee that I had prepared to drink during my trip, so I finished it and left, but the young man My friend snatched my coffee cup away and kicked me out. I had no choice but to stay at a nearby 24-hour cafe. I stayed at the hotel for three more days and then left for Hawaii. Lumi's lobby is occupied by female employees who act strangely. They gather in flashy clothes until late at night, past 11 p.m. They go back to their rooms around midnight. The time I spent at Lumi will be memorable.

+ Es en una buena ubicación que conecta fácilmente con el transporte público, las habitaciones son cómodas igualmente los baños. Te dan en la mañana café, pan, avena y es un gran plus. El precio es cómodo para una estadía en LA.

- La única sugerencia que tengo es poner toallas de manos en los baños de resto todo estuvo muy bien.

- スタッフが仕事をしない 冷蔵庫の食品を日付を記入しているにも関わらず勝手に捨てる チェックイン希望の客が何人も待機しているのにどこにスタッフがいるのかわからない ベット数とロッカーの数が合っていない

+ Location was only a few blocks from the theatre, was a GREAT value, and got to room with others going to the same show. Will definitely come back for future events!

- Desk was empty when I arrived to check in, but they came out after ten or twenty minutes. Honestly that was the only problem; once they got me checked in, everything else was great!

+ Love the staff specially Jonas who was patient with me and walked me through all the rules with booking this place for my first time

+ Close to shops, station

- Nothing