Smylies Accommodation

+ Very poor, I booked a king room but was only given a small room with 4 beds. When I argued with the reception, the receptionist hung up on me and was very rude. I was also charged $30 for late check in. I have reported the experience to Booking customer services and nothing was done for me. I have filed a complaint with NZ Commerce Commission.

- Extremely Rude Staff & Poor Service I called the property in advance to inform them of our late check-in due to a scheduled tour and to ask about the procedure. Instead of providing guidance, the staff rudely responded with "You can't stay" and "Look elsewhere." When I politely asked if there were any alternative options, they became increasingly hostile. This was the worst customer service I have ever experienced. Despite extensive travel, I have never encountered a property that outright refuses late check-ins and mistreats customers. I do not recommend this place at all.

+ 無

- 櫃檯不接電話，造成無法入住，還全額收取住宿費用！

+ Great hospitality

+ Asked for a room with a private bathroom. We were delighted with the little cottage

- All good

+ Fantastic service

+ Relaxed and comfortable. Staff was very helpful, doing more than expected.

- Nothing

+ Bel endroit fonctionnel pour visiter Arthur's pass

- Bruit en bord de route

+ Quiet clean and comfy.

+ Comfy, clean and well situated after walking in Arthur's pass. It's the second time I've stayed and I'll be back next year!

+ Warm and spacious. Comfy bed.

+ Clean and tidy room. The facilities are complete and the decoration is exquisite. The host is nice and the public area is large.

+ Wir hatten 4 Übernachtungen gebucht und haben uns in dem gemieteten Cottage sehr wohl gefühlt. Man konnte sich aufgrund der naturnahen Umgebung sehr gut entspannen und die günstige Lage zum Arthurs Pass Village nutzen. Der Vermieter war sehr hilfsbereit, immer ansprechbar und freundlich. Das Cottage hatte alles, was man für einen Aufenthalt braucht, Betten und Badezimmer waren tiptop. Sehr zu empfehlen!