Leuven · Belgium
Hotel Industrie
Bedwantsrapporten
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Melding van een gast Booking.com
This is the first time I have written a negative review for a hotel, and I am sorry to do so. However, I think it is important to warn other customers about my experience. I also informed the hotel about the issue. At around 10:30 p.m., I checked the bed sheets and found them to be dirty. More specifically, I noticed many red and brown stains on the sheet covering the mattress. The stains looked like bed bug stains. I have never seen anything like this before: such dirty sheets with so many stains on them. I went to the reception desk and asked for another room, explaining that the stains appeared to be related to bed bugs. The receptionist told me that the hotel had a bed bug problem about a year ago, but that it should be resolved now. The receptionist checked whether another room was available, but unfortunately there was not. As a result, I decided to stay at a different hotel for the night. The receptionist told me that I would receive a refund for the room, but this never happened. Unfortunately, I did not take any photos because I was in a panic at the time. If you decide to stay at this hotel—which I do not recommend—I strongly advise you to inspect all of the bed sheets carefully yourself .