City Backpackers HQ

Les fenêtres des dortoirs ne s'ouvrent pas, l'odeur y est donc vraiment nauséabonde. Attention aux punaises de lit ! J'en reviens couvert de piqures. Les toilettes et les douches sont vraiment très sales. Dans l'ensemble de l'hostel, donc une sensation de saleté. Cependant, il est bien placé et la terrasse offre une vue magnifique. Ca ne suffira largement pas à me faire revenir.

Very large hostel. 15-25 people in the kitchen at any given time. Not very welcoming guests although the hostel staff hosted a few social events. Pretty sure I had bed bug bites on my ankles after sleeping here.

Impossible to sleep here; booked a private room for a week for more than $1000! Didn't sleep for 5 nights, had to book elsewhere to sleep after 5 nights while paying for 7. Cockroaches were running on the room's floor, my skin itched when I was inside the sheets (bed bugs?), extremely thin walls and floor; you could hear everything happening in the corridor and the rooms around as if there were no doors and walls. There were loud noises with the bed shaking when someone walked in the corridor, doors slamming loudly every 5 minutes (also making the bed shake). A loud electrical system woke you up every time someone used the tap water in the shared bathroom in front of the room. Someone opening the door everyday at 10am if you want or not after a loud knock, no leave me alone sign for the door, no inside lock. Additionally there was no light in my private bathroom for 3 days, the time it took them to change it. Greedy and unprofessional manager, refusing to shorten your stay or refund anything, not answering emails or the Booking chat. Employees had instructions not to give his contact. Probably expects people to leave early so he can charge the same room another time to someone else.. He told me on the second day, when I went to ask at the reception, that the rooms were all taken but that maybe a room could be available later but it would be in a noisy part of the hostel as well. He never followed up on that and never offered anything else. On the fourth day, I went back to see him to ask again if I could shorten my stay. He said no once more, mentioning that all the rooms were still occupied, so switching rooms was not possible either. His preference to see his guests suffer for a week rather than allowing them to shorten their reservation, especially when all the private rooms were booked for the entire week and he could easily find someone else, speaks volumes.

Impossible to sleep here; booked a private room for a week for more than $1000! Didn't sleep for 5 nights, had to book elsewhere to sleep after 5 nights while paying for 7. Cockroaches were running on the room's floor, my skin itched when I was inside the sheets (bed bugs?), extremely thin walls and floor; you could hear everything happening in the corridor and the rooms around as if there were no doors and walls. There were loud noises with the bed shaking when someone walked in the corridor, doors slamming loudly every 5 minutes (also making the bed shake). A loud electrical system woke you up every time someone used the tap water in the shared bathroom in front of the room. Someone opening the door everyday at 10am if you want or not after a loud knock, no leave me alone sign for the door, no inside lock. Additionally there was no light in my private bathroom for 3 days, the time it took them to change it. Greedy and unprofessional manager, refusing to shorten your stay or refund anything, not answering emails or the Booking chat. Employees had instructions not to give his contact. Probably expects people to leave early so he can charge the same room another time to someone else.. He told me on the second day, when I went to ask at the reception, that the rooms were all taken but that maybe a room could be available later but it would be in a noisy part of the hostel as well. He never followed up on that and never offered anything else. On the fourth day, I went back to see him to ask again if I could shorten my stay. He said no once more, mentioning that all the rooms were still occupied, so switching rooms was not possible either. His preference to see his guests suffer for a week rather than allowing them to shorten their reservation, especially when all the private rooms were booked for the entire week and he could easily find someone else, speaks volumes. Just before that, I stayed at the YHA next door, real walls where you can sleep, way better service. Update 2023/10/28: Two hours after I left for a new hostel (without checking out and with still two nights left on my reservation), I came back, and the manager was already trying to sell my room to someone else. Two employees were in my room cleaning it for someone else (they told me the manager instructed them to clean it because "I had checked out" 😂). Furious, I went to the reception, and the manager insisted I had checked out in front of many people. But how could I have checked out when I still had the key in my hand, boss 😅? He kept insisting again and again. Disgusting, it's a cheap place in every aspects. In the end, I ended up giving my key freely to a girl for the two nights. They didn't want me to do that, telling me I didn't have the right, but I had paid for a room for two people, boss, and I was alone, so this was my +1. I don't understand this business model of making people leave early without a refund so they can rent the same room for the same days to different customers. Oh, wait... yes, I understand, it's all about $$$. I'm surprised this hostel received an unexpected perfect review (with promotional pictures) just hours after mine! Some people should not work in the service industry. And how can this place be listed on Google as a 4 stars hotel 😅, when it's not even a 1 star hostel?

Bed bugs!!!

Bed bugs! Left with bites all over my body... very painful week ensued. Was the filthiest hostel I've ever visited. I have dust allergies and was suffering the entire time as well. Forget about the wifi too, useless.