a&o Hostel Venezia Mestre

Es como viajar en una aerolínea Low Cost, pero pagando la tarifa más cara (sin que te den los beneficios). Me quedé en una habitación privada, con baño privado. Te cobran por todo. Ni siquiera tienen agua de cortesía, hasta te cobran una miseria para pesar el equipaje. 🤣 Dormí con miedo de que hubiera Bed Bugs por todos los comentarios que leí en Google Maps (y que acá no había visto).

bed bugs. they have bed bugs. bed bugs.

La saleté des chambres.... Nous avons fait la chasse au punaises de lit en.voyant les autres commentaires... Il y avait de la nourriture au sol, de la poussière partout , des saletés et impossible d'aérer la chambre convenablement.

Nichts.

Was ausbaufähig wäre: Das Frühstück ist, wenn man länger als drei Tage dort ist, sehr eintönig. Es gibt wenig Abwechslung und nicht viel Auswahl. Im Zimmer wäre es außerdem schön, wenn die Fenster gereinigt würden, da man den Ausblick dann besser genießen könnte. Ein großes Bett wäre ebenfalls besser als zwei separate Betten.

Bedbugs in the beds in room 701. No matter how much you write, they offer zero solution, it seems their policy is to ignore and not be responsible about a recurring problem they have on their hotel

The only good thing about this place is its proximity to the metro station is 5 minutes away. When we first came in there was 3 people behind the front counter, and they all made eye contact but continued to ignore us until I finally gave up and did the self check in option. On the app this place said it didn’t take card, only cash. But the self check in only did card. This self check in placed us in a private room of nightmare. Bed bugs! When we told the staff they didn’t seem surprised either.

The room was generally dirty and poorly maintained. The bed sheets had holes and felt worn out, the floor didn’t feel clean, and there were stains and splashes on the walls and light switches. There was also mold in the shower. After making the reservation, I noticed several reviews mentioning bedbugs and mold, so I tried to contact the property for two weeks before our stay. I received no response to any of my messages, and the property also ignored booking.com’s attempts to contact them on my behalf.

bed bugs

Bed bugs ruined my trip.

There are bedbugs, and the response from the hostel is disappointing.

The hotel was an absolute disgrace. The level of mold under the shower was absurd, the corridors were filthy, as well as the room itself. Stains on the blankets and an enormous level of dust. Beware because reviews on booking do not indicate bed bugs that were evident in multiple reviews on Google which we unfortunately saw on the day of check in. We haven't slept at all, we're looking for bed bugs instead. After one night (of total 2) we decided to check out early because of horrid hygiene conditions and infestation threats. We have demanded a refund for the second night, since we were checking out around 9 a.m. and so far no answer. The receptionist gave us a blank paper sheet and asked for our bank details, there was no legitimate refund form ! Also instructed us to write to the refund department, it was almost a week ago and still no answer. We have tried via booking and been informed that there is no agreement on the hostel side, although the hotel has not yet contacted us directly. We lost money, plenty of time, were stressed because of the necessity to find another stay..all in all one of the most awful hotel experience in my life. Not to mention that after the return trip the anti- infestation measures was necessary regarding our things. This single experience of one night in Hostel Venezia almost ruined entire holiday.

ASQUEROSO HOTEL!! Junto con mi esposa nos encontramos de luna de miel y teníamos reserva en este hotel, al llegar nadie nos atendía, no hablaban español a pesar de tener un letrero que indicaba que habia traductor. Al ingresar al dormitorio el olor a humedad y moho era terrible, el baño estaba lleno de moho por la ducha, llaves, etc. La alfombra con suciedad, la ropa de cama amarilla y con olor asqueroso, cabello humano en los colchones, chinches y quizás que más. Nos cambiaron de pieza y era exactamente las mismas condiciones. Solicité reembolso y lamentablemente no quisieron hacerlo. NUNCA MÁS VUELVO A ESTA CADENA DE HOTELES.

Viele haben von Bettwanzen berichtet und dies beunruhigt einen sehr.

Do not stay at this accommodation. We found bedbugs in the room. We asked the reception if they could refund our money so we could stay somewhere else, but they said it was not possible. The only thing they did was move us to another room. We again found insects on the walls, so we left for another hotel, having lost all our money. The room had not been cleaned — there was dust, we found used tissues under the bed, there was mold in the bathroom joints, and the showerhead was black from mold. If it were a cheap accommodation, I could at least find some excuse for all this...

Te tiran las mudas de cama en tu cama arrugadas y sin armar. La recepción tiene personas muy mal educadas. No quieren ayudarme con el auto checking y no quisieron hacerlo, me obligaron a ingresar 5 quest luego de viajar 8 horas. En la habitación había chinches y tengo un video para subir a Google

El higiene del hotel horrible, baño con mucho hongo, Ropa de cama manchada y con mal olor, cabello humano entre las sábanas, chinches que me dejaron todo picado y no me quisieron hacer reembolso por qué no tenían más habitaciones. También en recepción tenían un letrero que indicaba que tenían un traductor y nadie hablaba español.

The checkin at 3pm was very problematic. Since the check in is completly automatic, you cannot even request the receptionist for earlier checkin. You can use the washroom there if you ask for the key. There were complaints of bedbugs although we didnt face any.

Kitchen was broken. They should update this situation in the website/booking.com. But there’s plenty option for food outside of the hostel. Unfortunately we found bed bugs that really disturb our stay there. They offered the new room, washing of all clothes and putting luggage in the fridge. Still because if this problem we have to spent two nights for moving to a new room and dealing our clothes.

Dafür ist das Hotel mit Bettwanzen verseucht. Uns wurde mehrfach auf Rückfrage ein neues Zimmer gegeben, jedes Mal mit Wanzen. Das geht so nicht. Als Entschädigung haben wir einen einzelnen kostenlosen Drink bekommen. Das Personal war bemüht, konnte aber auch nicht viel ändern.

Cleanliness issue: bed bugs in the room, I couldn’t sleep and had to leave the bed during the night. Comfort to improve: room on the 9th floor, despite the AC it was cold at night with some draft coming in. Better soundproofing would also be appreciated.

Hotel sucio Cama con chinches

The kitchen wasn't available. It has been closed for 2 weeks so I couldn't cook my own food which I had already bought when I arrived cause I didn't want to spend money in restaurants every day. They should have informed to all the future guests that the kitchen wasn't available. By that time I couldn't change to another place cause they didn't give my money back the same day of my arrival. What's more, after my second and last night I woke up with bites all over me — looks like they might be from bedbugs or fleas! The plug in my bed was broke so I couldn't charge my phone during the night and the bathroom at the room was dirty.

Upon checking in, I found bed bugs on the bed in the room. I immediately requested a room change.

we moved hotels after 1 night due to the severe uncleanliness of the hotel rooms. I appreciate this is a ‘budget’ place, but we expect it to be clean as standard. Our shower was covered in black mould and the towels in the bathroom were very damp. The towels had blood on them. We also found multiple bed bugs in our bed and around the bed, absolutely disgusting. The floor was filthy. After speaking to others, this seemed to be a common thing with this hotel. When we moved hotels, the staff in there also said this is a common for people to move from this hotel. We don’t complain at all about hotels but this was disgusting

Room and cleanliness. It was an okay place with great location and prices until I found out I got bit by bed bugs and black mold in the bathroom.

Unfortunately during our stay I became covered in itchy red bumps (pictured below) I spoke to the reception desk, who seemed aware of a bed bug infestation. The agent inspected the room, found evidence of bed bugs and informed me that all he could do for me was refund the price of itch cream.

The toilet is dirty. And i foung bedbug in my bed.

La luz de la habitación era muy tenue y no se podía intensificar. La limpia de la habitación estaba regular, de echo cogí chinches (ya ha pasado una semana y sigo con medicación y con las heridas de las chinches)...

Everything was awful. The rooms are very dirty, it smells bad. There were mold everywhere in the bathroom and I think they have bedbugs because I was beaten by something and it looks like bedbugs.

Bettwanzen!!!

The only positive thing I can say about the hostel is the location and the reception staff. The cleanliness of the room was terrible, the shower cabin was clogged with hair, and during my entire 3-night stay they weren’t able to clean it. After sleeping I was bitten by bedbugs. Next time I would definitely avoid this hostel.

Horrible experiencia, habitaciones sucias, había chinches, las paredes sucias llenas de sangre, el baño sucio y pésimo servicio y atención. No lo recomiendo para nada

WARNING! BED BUGS!!!! the hotel was overall ok but that we've got bed bugs bites in the hotel.... it is unacceptable. unfortunately we didn't search for "bed bugs" in the reviews. try to do that and you will be impressed. they even have a brochure in the hotel about bed bugs which means that this is a regular thing there. we came at about 11 and paid some extra fees for "early check in" after a long journey from home and fell asleep. After that we've discovered some bites but didnt understand what it was because we are not familiar with bed bugs and didnt have such a problem before. after each night there were more and more bites, they were itchy and painfull, my wife suffered a lot because of that. the main problem that we have expensive mountain equipment (sleeping quilts, backpacks, tent, expensive hiking clothes and shoes) which are contaminated now and cannot be washed in 60 degrees celsius or be frozen... the tech support said that they will refund all the cleaning but then began to denay everything. it is obvoius if they have a brouchure about bed bugs that it is very common, now we need to think how to decontaminate all our equipment and not to bring that sh!t home. We are not even talking about that my wife suffered a lot and the vacation was almost ruined... another story is that there is almost always a scedule at the reception but this is nothing against the bed bugs problem... next time we will search for the bed bugs in the reviews. in 5 days we've booked another hotel without any bed bugs in reviews and surprise-surprise. no new bites! think twice before booking and dont leave your luggage opened! be prepared and make right decisions!

WARNING! BED BUGS!!!! the hotel was overall ok but that we've got bed bugs bites in the hotel.... it is unacceptable. unfortunately we didn't search for "bed bugs" in the reviews. try to do that and you will be impressed. they even have a brochure in the hotel about bed bugs which means that this is a regular thing there. we came at about 11 and paid some extra fees for "early check in" after a long journey from home and fell asleep. After that we've discovered some bites but didnt understand what it was because we are not familiar with bed bugs and didnt have such a problem before. after each night there were more and more bites, they were itchy and painfull, my wife suffered a lot because of that. the main problem that we have expensive mountain equipment (sleeping quilts, backpacks, tent, expensive hiking clothes and shoes) which are contaminated now and cannot be washed in 60 degrees celsius or be frozen... the tech support said that they will refund all the cleaning but then began to denay everything. it is obvoius if they have a brouchure about bed bugs that it is very common, now we need to think how to decontaminate all our equipment and not to bring that sh!t home. We are not even talking about that my wife suffered a lot and the vacation was almost ruined... another story is that there is almost always a scedule at the reception but this is nothing against the bed bugs problem... next time we will search for the bed bugs in the reviews. in 5 days we've booked another hotel without any bed bugs in reviews and surprise-surprise. no new bites! think twice before booking and dont leave your luggage opened! be prepared and make right decisions!

We were pretty worried because right before checking in we read a lot of recent comments reporting bedbugs. Fortunately for us, we didn’t find any in our room and we didn’t get any bites. The room was quite dirty: the sheets and towels were clean but there as a lot of dust, hair and mold in all the corners, under the bed, in the bathroom … you could tell they only do the bare minimum. The corridors and stairs were pretty run down as well. In summary it turned out alright for us but I don’t think I would stay back here unless they upgrade their hygiene policies.

It was a horrifying experience. I am covered by bed bug bites after my stay there. It also caused a lot of stress around bring the bed bug home with me from there.

I stayed one night, arriving in the evening and leaving early to catch a flight. Everything looked clean and facilities were very nice but I got EATEN ALIVE BY BEDBUGS. My whole face and body are covered in bites. I was given fresh sheets on arrival so they must have been in the mattress or doona. I had a look in the morning and saw multiple bed bugs. Such a shame as otherwise this hostel was great! I advised the security staff on duty when I left and he was helpful and kind. Still, awful night.

They need stop hotel minimum 7 day and extermination whole building i saw room they try to some spray before

Nothing! The whole property is filled with bed bugs, junk and mold.

Ya había probado este tipo de cadena en Copenhague. Fui ahora a Venecia de vacaciones pero muy mal, en la habitación habían chinches. Tengo todo el brazo lleno de picaduras de animales, he tenido que venir a barcelona y ir al médico porque me ha hecho reacción. Por lo demás muy normal, los empleados van a su rollo no te hacen mucho caso, pedí a la cena espaguetis por la aplicación y pasaron 30 minutos me acerqué y no tenían. No fueron capaces de decírmelo antes o buscar una solución? Me quede sin cenar porque era tarde. Quisiera más implicación y limpieza!! 🫶🏻👋🏻

Garbage from previous guest was left on the bunkbed. My son also got bedbug bites are now spreading on his body

Bunk bed of my kid was full of bedbugs!!!! This is not a joke. He wanted to sleep with my wife, so I took the bunk bed instead. Thank god it was me. The first night I thougth i had been bitten by mosquitos, but no..., the second night I open my flash light in the mobile, as I was feeling again not well and it was horrendous. Bed bugs everywhere, i have been stung around 40 times.. gross... I killed several of them,mattress, wall, they were all with blood, my blood!! This was not good at all. The day after I show pictures at the reception, and they told me they would only pay me the pharmacy cream!!! We left of course. At least a reimbursement should be expected.

We had to leave before even checking in and find a new hotel because we read a lot of comments saying the days before they found bed bugs on the same floor as ours and we didn’t feel safe.

Absurdly dirty room , especially under bed/ bed frames/ windows. I never saw such dirty hotel room - such amount of mold inside the shower is disgusting

la primera noche amanecí toda picada, tuvieron que cambiarme de habitación, las sabanas limpias que me dieron de recepción tenían chinches cuando las abrí para armar la cama, volvieron a cambiarme de cuarto, la cama nueva que me dieron todavía tenia las sabanas y el toallon usado de la persona anterior, un horror la higiene, la solución que me dieron? una free drink del bar

Everything was dirty from the floors, walls, windows, bed sheets, and the bathroom shower. After we got past these problems we sat down and read the google reviews BED BUGS AFTER BED BUGS. We couldn t sleep one bit, all night stayed awake because we were scared of being biten. All in all the hostel s responses are the driest and most irresponsible ever… they know they have bed bugs from 2023 from i have saw maybe more and still i have seen comments that were from last week about the same problem. Apart from the price nothing was appealing.

Bed Bugs. There were bed bugs

We stayed night of 12th August (3 beds in 6 bed dorm) and one of us was bitten by bed bugs. When the sheets were checked multiple bed bugs were spotted. staff were not bothered nor surprised and were unable to assist at all and would not provide refund. They also would not pay for laundry to be completed using their facilities to exterminate any contamination. We had to email the head office for management of the serious incident.Noted similar reviews recently and mould in shower

Cleanliness: Unfortunately, the Family Room was not in a clean state. The shower was visibly moldy, which poses a health risk, and there was mold present over the bed area as well. - Bedbug Incident: One of our children slept on the bunk bed and suffered bedbug bites, which required medical attention and medication. This was deeply concerning and unacceptable. - Noise & Facilities: The lift was quite noisy and busy, which disrupted sleep at times. The shared kitchen appeared disorganised, with items scattered and lacking clear structure. - Breakfast: We didn’t try the breakfast, so can’t comment on its quality.