Ostello Bello Napoli

Afgelopen week 5 dagen verbleven in dit hostel. Goede locatie, maar al snel was alles erg triest. Er zaten bedbugs in onze kamer, geen raam kon open slechte ventilatie, geen goede douche voorzieningen en erg smerig! Er zaten vlekken op de matrassen en op het dakterras. Er was geen mogelijkheid om op het terras te zitten, lokale bevolking zit op de terrassen en na 22 uur geen mogelijkheid voor het dakterras. Als je met vrienden wat wilt drinken, moet dit dus op de kamer waar iedereen je hoort. Oftewel geen aanrader!!

Bed bugs, room 38 is so bad and smells dirty. The bed bugs are big and everywhere. In room 38 there is no window that can open, bad ventilation, it’s literally the worst room in the hostel. We booked a luxury room and we got nothing.

Small room and bedbugs

Bedbugs!

No encontré bed bugs en la cama . No me quejé porque realmente todo lo demás ha sido excelente!

I only lasted one night due to a bedbug incident, so I will not be coming back again

Bedbugs! After I saw Bedbugs in my bed and showed them to the receptionist. I got another bed, also with bedbugs. Then I quit the hostel. They told me they are aware of this problem and tried to get it under control for the last few months but weren't able to do it.

Bed bugs in share rooms , but not on private ones

i slept in room 32, some people experienced bedbugs

Overpriced for what you get, but I guess it is the high season. Safety and security a bit of a concern too. The door from the bar to the dorms that should always be locked was never locked when I was there. This is more worrying since the bar attracts a huge amount of locals (usually very young locals). There was also someone keeping their stuff in our room despite not actually staying in the dorm and staff would have been fully aware of this because they were very friendly with this person. Where they actually stayed in the hostel is another question. Some of the worst customer service I've seen as well. Although personally I found the staff very accommodating for small requests, when it came to larger but easily solvable things their customer service was awful. For example, a friend's room had bed bugs and their air conditioning didn't work for the entire week, and this is with a record heatwave in the country. You'd expect when these concerns are aired early you'd at least receive a partial refund for the lack of quality facilities that you paid for. The staff didn't seem to care however, and only offered free tokens for the washing machine. They did nothing about the AC from what I understand. Good customer service isn't hard! Again, this is a great place to meet other people and some of my best memories of this trip will be from Naples, but you do expect a certain standard of accommodation and care when you're paying a decent premium for a hostel and this wasn't met.