Oasis Backpackers Hostel Granada

Pésima experiencia (06-07.12.2025). Una de las personas con las que fui tenía CHINCHES en la cama y le picaron. Cuando la persona pidió la hoja de reclamación, el recepcionista dijo que no tenían hojas de reclamación y tocaba enviar un correo al hostal para reclamar. En cuanto se le dijo que eso no era legal dijo que iba a buscar una hoja. Al final nos dio nuestra copia de la hoja sin haberla firmado (con lo cual quedaría inválida). También se envió un correo de reclamación al correo que nos dieron y todavía no han contestado.

Do not ever go there!!! Bed bug infestation. On the walls, on the bed, on you. Woke up all all bloody. Shower drain is blocked and doesn't work. Employee didn't really care

I hate to give a bad review because one of the staff members was really lovely to me while I stayed there (the main reception guy who wears the cap and has a beard) and he gave me lots of recommendations for Granada and the wider region. However, I give a bad review because I got severely attacked by BED BUGS during my stay. I asked for some kind of compensation or at least confirmation that they would be doing a decontamination clean however they have ignored my requests. Sad.

Había chinches en las camas. Deberían cerrar el hostel, desinfectarlo y no volver a abrirlo hasta que no hayan erradicado la plaga. Es muy desagradable dormir y despertarte lleno de picotazos. Es lamentable que haya comentarios de hace años diciendo que había chinches y todavía haya. No aconsejaría quedarse aquí.

I booked for 2 nights at Oasis Granada because I was at Oasis in Sevilla and I loved it, but soon I realised it wasn’t the same thing at all. The kitchen wasn’t clean : the tables were sticky and the fridge stinked. My friend and I bought some groceries and we wrote our names and the date we were leaving on our food like we had to. The morning after, all of the things we bought were in the section « free food » and the staff told us there was no reservation at our names (Which is ironic because we arrived the day before and there was like 4 people in the hostel). It was all fresh vegetables so it was clearly bought recently. We didn’t make a big deal out of it because at least they didn’t trow it away but it wasn’t professional. On the other night, someone in our room claim to have bedbugs in his bed so we were all in panic at that moment. The next morning, we saw that we had some in our bags also. The girl at the reception proposed to do our laundry but we had to leave that morning to Madrid. Then, she said the boss would send us a message and probably give us the money it was going to cost to do it. We had to do our laundry in Madrid and it cost 26 euros which is almost 40$ in Canada (In my country I could’ve done it for less than 10$). We sent a message to the Hostel because they didn’t. The boss answered one week after and said he couldn’t do something about it because it wasn’t the fault of the Hostel. I think this is ridiculous because it is even less our fault and we had nothing in return for the lack of responsability of the guest(s). We are really disappointed and we will never recommend that place and never go back.

It has everything a good hostel should have but a couple of things tainted my experience and may have been outside the hostels control. My bed had bed bugs and my food got stolen....😠