Rectory Farm

Been bitten by bed bugs now, only after ONE night's stay. Service is fine, but would not recommend anyone staying there.

Bed bugs (!) I had stayed here for work a couple of times before and was never super impressed by the cleanliness nor the beds (very uncomfortable) but it was convenient. However, on my most recent visit I was horrified to wake up to bed bugs under my pillow and around the room. I took photos and instead of apologising and offering a refund the property suggested I made it up (there was blood all over the sheets from having been feasted on). Book at your own peril!

BED BUGS!!! Very dated, bitten by bed bugs 17times, no refund and owner ignoring my request for refund. Pool was filthy, not in use, service none existent as no staff other than kitchen staff.

0 Stars would suit it better… B&B with the worst customer service I have experienced in England. Never had a worse service experience in my life tbh. And I travel. A lot. Be careful not to call it a hotel as you’ll get a telling off by the aggressive checkin lady nearing retirement. She should be fired. Incompetent is the word that comes to mind. She refused to give her or the managers name when asked. Apparently they are a “No Name” hotel. Imagine how bad you have to be where you start hiding your names in a service sector. Make sure you ask them their names every time. Roger and Susan I discovered are the owners. Susan smiled when I told her of her wonderful staff behaviour and how I was leaving before I even stayed. Sort of shrugged and had an “oh well” attitude and didn’t acknowledge what I was telling her about my experience whilst I was waiting for my taxi to get the hell out of there. She was very keen to tell me how I wouldn’t get a refund in coded language. Like it’s some big sum of money. I’d rather pay NOT to stay a min longer I thought. Other posters have reported bedbugs so thank God I didn’t stay. My house could be infested if they got into the luggage. Shocking. Imagine how bad it was that I chose to leave a place I had paid for. You’ll find significantly better hotels more centrally. I paid more in taxi to get to and out of this hotel than my trip up to Cambridge from London funnily. The level of unprofessionalism is wild. And dare I say it I was made to feel stupid and uncomfortable for asking a simple thing like if there was a place to store luggage. To the point she said “One would think one had more common sense sir, we are Not a hotel and offer a no bells and whistles stay” yet they are on the hotel booking platforms where I booked. They should be removed from those services as a hotel and clearly state they are a Bed only and find their own customers. I left before staying as I mentioned and will never forget how I was made to feel. Do yourself a favour and find better alternatives because this isn’t it. My fellow POC and global travellers, you don’t need to put up with passive aggressive crowd of a certain generation towards you as I felt it towards me. Match their energy head on. Give them the same treatment they give you. By not challenging it there and then you make it worse. People like these who behave a certain way towards POC and who knows others too need to be bought into the light. At one point when I asked why the old woman was treating me so badly and being so defensive she responded, “I am being defensive” thankfully smartphones are such wonderful devices today. I might make a more public post about the whole ordeal now that I think about it. I forgot to mention whilst waiting for my room on a hot summer day she pointed to a box room with no windows or ventilation when they had a Manor House and garden I could have used. When pressed about this she said “Well you can use those also” it’s almost as if she was trying to punish me for God only knows what. Though I have a suspicion it was more sinister reason. You deserve better reader. This stressed me out to the point I nearly let it ruin my trip. Thankfully the next hotel was great. Simple, easy and a similar price with “no bells and whistles” either. Manners funnily aren’t bells and whistles. And… Free. And don’t be fooled by their “We have no record of your stay” responses. Start attaching screenshots as it’s all digital.