Palm Beach Inn and Sea Shells Cabanas

This place is infested with bed bugs, it’s close to the beach and the staff were friendly and helpful but my back is now covered in bites.

I had a terrible experience here. The room was extremely dirty and poorly maintained. The worst part was the presence of bed bugs, which made it impossible to sleep comfortably. This is a serious hygiene issue and completely unacceptable for a hotel. On top of that, the room had a major mosquito problem, with no proper precautions taken by the hotel. The washroom was also unclean and badly maintained. What made the experience even worse was the staff behavior. The staff was careless and unresponsive, showing no concern for guest comfort or complaints. It felt like they simply did not care about their guests at all. I would strongly advise others to avoid this hotel unless they make major improvements in cleanliness and guest care.

Mildew smell in our room and we found 2 roaches in our bathroom and a lizard. I've smelled the mildewy smell before in a room with bedbugs (not saying I saw any). Their walls are paper thin and we woke up due to a baby crying at 6am in our last day of our honeymoon in Sri Lanka and before a 23 hour voyage back home. When we went to breakfast they had left a plate of stale food out from the day before, uncovered, for people to help themselves to. Their greeter was unwelcoming and didn't smile at all. We tried both nights to eat dinner at their restaurant, despite that no one was there and that no other restaurants were really open for new year, and instead of accepting and welcoming our business they encouraged us to go elsewhere. That's fine. We went to the resort next door and spent 13,000 rupees for delicious dinners. Money they could've had though. Very disappointing on their part considering that their menu looked quite nice. Some of the staff was friendly and smiling but it just couldn't erase that anger I felt when we were leaving. And we had two nearly perfect weeks everywhere we went in Sri Lanka until this place.