Rotorua Thermal Holiday Park

Bedbugs

I have been bitten over 40 bites by bedbugs in the room. It happened right after my nap by the storm I had been stayed in the room all day. I told and showed my arm to them when I checked out, and they just only said they'd check the room without anything. During the rest of the trip, my horrible arms attract a lot of curious attention and the long searching look, also itch so much that I couldn't stop scratching. This cause heavy mental pressure on me. I couldn't take off my jacket whatever how warm I was. I had to finish hiking and get back to the car as soon as possible. I still wear long sleeves to hide the bites. Then I went back the hotel and asked them how should I do to let me feel better. The receptionist suggested that I go to Lake Care and call their manager, who would come back work three days later on Tuesday I took her advice and went to the urgent doctor, the pharmacy. And I called the manager Andrea, but there was no answer, so I sent the voice mail described it. However, she didn't call back me in the rest of few days, so I had to find her again on noon Tue. Andrea only offered one night refund (two peoples stayed two nights) and refused to pay my medical bills. She said “take the refund one night or leave”. Even though she had a reason to refund only me, she didn't consider that the itching would keep a few days and the bites would stay on my skin for a long time. BTW in the whole time, they were very cold and rude, there were not any concern or apology for my bad experience in here, even though just a smile. Instead of helping or solving the problem, they just want to send you packing. Here is a no hospitality, no passion and no friendliness place. Rude manager and rude receptionist. Rudeness, like culture, extends from manager to employee. Maybe they have polite and friendly employees, unfortunately I didn't meet them.