Kensal Green Backpackers 2

bed bugs I have got bitten 4 times it was full of men and they just glared at you like they want something

They made a record of my driving license details on a separate sheet of paper doesn’t this contravene with GDPR? They take £10 deposit for key that has to be cash and the cash machine charges you upwards of £1.50. The place was grim, staff was swearing at a French speaking customer who asked for clean bed lenin as they were scared of bedbugs telling the customer go and get a Fu€<|^* hotel then Toilets were smelly, very cold room, single glazed window with very loud and cold with traffic noise all night Checkin took an hour of waiting. This place should not have the license to run a hostel Shame Booking.com is facilitating their business

Everything is poor in that place. I had to cancel the booking and go at almost midnight after an surreal situation in which the staff refused to give some linens to protect the dirty pillow, mattress and duvet. They have surely issues of bed bugs and an inspection should be carried out to close definitely that awful place. The receptionist Mercedes also throwned at me a pen when I asked her to write down on my receipt the Day and time or check out i.e. evening 23:47. in order to be refunded later on.. Deeply aware of their unprofessionalism and trying to push me to react. Vainly. Moreover, A lot of noise and no cleanliness at all In all parts of the hostel, such as in the bedroom, showers, toilets, common areas... I have lost time, energy and money because of them. In a nutshell, incredibly unmannered staff, highly disrespectful and abusive, deeply dirty place and fully disorganized.... Place to be closed undoubtedly and to delete from booking.com for a start. It is a proper scandal to have such a company in London...