Voltar para Rio Elemento Ecolodge
Mostrando 11 relatos · 5 nos últimos 12 meses
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Confirmado Hostelworld
tithe location is really nice and super chill. But that's all the good I can say about this hostel. Me and my friend woke up with an extreme itchiness and a lot of weird bulbs and spots on our body. We checked our beds an literally found some bedbugs in our bed. When we told the staff they were lauging and denying the fact what we found the bugs in our bed. They saw the bugs and were lying that it actually was a bedbug. We didn't got a refund or something else. DON'T GO TO THIS HOSTEL!
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Confirmado Hostelworld
BED BUGS 🪳🚨 Our beds were infested with bed bugs, which were crawling on us in the night. Staff ignored us, lied to us, and even gaslit us by saying it was “a rumour” and “in our heads” - before admitting their long-term bug problem! We later found out the entire dorm before us had left due to bites, yet they still checked us in. We had to pay to disinfect all our belongings which they refused to refund. They knowingly let guests sleep in infested beds. Disgusting and completely irresponsible
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Confirmado Hostelworld
Do not stay — bed bugs. Great vibe, but our stay was ruined by a serious bed bug infestation and poor management. The owner blamed us despite prior reports, reused the room after minimal cleaning, dismissed the issue as “normal,” and we had to push for a refund. When I returned to take photos, the owner grabbed my arm and threatened to call the police. Really scary. Would avoid this place.
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Confirmado Hostelworld
Got bedbugs while staying in this hostel (room Fuego). Do not book here until they’ve fixed this. It seems the staff were aware of this issue but still let us check into the room. It was also a hassle to get a partial refund, the owner was not understanding at all at first. His wife was way more understanding and handled it neatly. The location and amenities of the hostel were nice though. Not super social when I was there but maybe that was due to the group there.
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Confirmado Hostelworld
bedbugs. they didn't properly take care of them so afterwards they were spreading in all the beds in the room
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Confirmado Hostelworld
We stayed in a private room which was clean and nice. Staff were all friendly and breakfast was good. We were there midweek and it was quiet. Super easy and close to walk to the main street. Friend said pool was a bit neglected but no bedbugs to report!
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Confirmado Hostelworld
we had a turbulent stay here. they mixed up the dorm beds which led to an incident with an other traveller before going to sleep, as there were 2 people assigned to the same bed, but there was no one at the reception in the evening. the second night before going to sleep we discovered bed bugs. we were offered a different hostel where we could stay. the day after the personal denied the fact that there were bed bugs. eventually got a refund, but it wasn't a pleasant experience.
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Confirmado Hostelworld
Good location, nice facilities (pool and river area are both nice), and the bathrooms were fine. However my bed (7 bed dorm) appeared to have bedbugs, and the bar played really loud music til 3am. Fine if you want to party, but not great if you’re getting up early to hike as I was. Other downsides - they charge you 3k per day for coffee tea and water even if you don’t use it, and they charge 5% if you use card. Much nicer places to stay in town, with similar facilities, so I wouldn’t recommend.
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Confirmado Hostelworld
DO NOT STAY HERE. BED BUGS!!!!I got eaten alive by bed bugs and every other person person there had the same experience.
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Confirmado Hostelworld
This hostel is amazing! it's only about a 5 min walk to town and yet feels like you're in the middle of nature! There's so many spaces to relax in and I was even able to have a video call for work. I didn't have any issues with bed bugs like some other reviews mentioned, everything was very clean and safe!
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Confirmado Hostelworld
+++ BED BUGS ALERT +++ 4 out of 5 beds were affected by bed bugs. Several other guests were covered with bed bugs, too. Additionally, a lot of other animals were bothering us during the night as dog fights happened directly next to our beds. The included breakfast is not really helping out if you are actually hungry. In the end, I would not recommend this hostel as we still fighting our injuries.