Heartland Hostel Dubai

The bed bug the rooms should be fumigated and disinfected from time to time I have put the dislikes in the above box for likes

- There was a bedbug on the bed and on calling reception to change our room she dismissed me and said there was no room instead of even say she will confirm with duty manager and get back- no professionalism! No consistency- rooms are missing items e.g ironing board when on the website it is included, glass in the room and old furniture in one while another had good furniture. - there is so much cigarette smoke coming into the rooms even though the hotel has a non-smoking policy! It was uncomfortable, everything smelled of cigarettes in the rooms even though I was switched to it is almost like it came through the vents! I had my 9 year old so you can imagine the discomfort! - The carpets are dirty, first room I was in felt small and claustrophobic. The Premium room I was upgraded to was more spacious and was more comfortable. - Dirty bathtubs - The mixed fruit salad had aome fruits that were off Not good value for money, the picture on the website and the hotel itself are 2 different things.

There was some of bugs in the bed