Heartland Hostel Dubai

This is one of the best places to live in, next to metro. I paid 2400 dirhum for 25 days for bunker bed. Which keeps on shaking entire night due to girls coming at different times. Later 375 dirhum bring charged for the name of property tax upon reaching. The mattress is full of bed bugs which turned my body into big red patches and bleeding. After being repeated requests to MOHSIN bhai, it could only be cleaned and no changes of mattress, at last I need to leave the room. People staying there paying just 1400/- dirham for one month so they try to avail that every best opportunity to extract as maximum money as they can and make the tourists fool. I stayed in a room 1605. Rest all is good

I liked the staff were good. Breakfast on Friday morning had to line up for sometime😢on my last day Saturday 2nd November 2024 morning I saw a bed bug on one of the curtains I told the receptionist the one with glasses at 6.30 am to fumigate the room 5506 I was in shock and something had beaten me on my leg The bed bug the rooms should be fumigated and disinfected from time to time I have put the dislikes in the above box for likes

The pool was good, ambience and one staff in particular, Riyaz, was very helpful and supportive. The staff at the Restaurant were very friendly. One of the night shift staff called Riyaz was especially helpful. He was the one who helped to speak to the Duty manager about the bedbug case and my issue was sorted. I tried to contact the reception didn’t get assisted, contacted the duty manager was told he had a guest and finally the staff helped me as I was in a state. Bedbugs are parasites and spotting one at 10pm isn’t funny! - Staff around the hotel were generally nice. - The views of Future Museum and Burj Khalifa were the highlight of my stay. It was beautiful to watch the streets and lights from the museum:) - There was a bedbug on the bed and on calling reception to change our room she dismissed me and said there was no room instead of even say she will confirm with duty manager and get back- no professionalism! No consistency- rooms are missing items e.g ironing board when on the website it is included, glass in the room and old furniture in one while another had good furniture. - there is so much cigarette smoke coming into the rooms even though the hotel has a non-smoking policy! It was uncomfortable, everything smelled of cigarettes in the rooms even though I was switched to it is almost like it came through the vents! I had my 9 year old so you can imagine the discomfort! - The carpets are dirty, first room I was in felt small and claustrophobic. The Premium room I was upgraded to was more spacious and was more comfortable. - Dirty bathtubs - The mixed fruit salad had aome fruits that were off Not good value for money, the picture on the website and the hotel itself are 2 different things.

Location There was some of bugs in the bed