a&o Köln Neumarkt

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1. vor 3 Monaten
   • I had a pair of glasses stolen

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   Overall, for a hostel, it gets the job done. I had a pair of glasses stolen, and there was lowkey a decent bit of mold inside of the bathroom facilities. Also had a loud group of british children throwing shampoo and towels out of their window until like 1 am. Staff are the saving grace of this place, and even so, theres usually only one member present at a time.

2. vor 6 Monaten
   • someone opened my room door without warning. It was quite alarming, and although I initially assumed it might have been a mistake, I was left unsettled—especially wondering how another keycard could access my room.
   • someone opened my room door without warning. It was quite alarming, and although I initially assumed it might have been a mistake, I was left unsettled—especially wondering how another keycard could access my room.

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   I booked a single room at this hostel expecting a quiet and restful stay. After checking in, I was extremely tired and fell asleep within an hour. Shortly after, someone opened my room door without warning. It was quite alarming, and although I initially assumed it might have been a mistake, I was left unsettled—especially wondering how another keycard could access my room. Just as I was trying to calm down and fall back asleep, within a few minutes the receptionist entered the room again—this time without knocking or ringing the bell. He directly questioned my presence in the room and asked for my ID. What made this more concerning was that he was the same person who had checked me in and issued the keycard barely 1–1.5 hours earlier. There was no apology or acknowledgment of the intrusion. The interaction felt abrupt and disrespectful, especially as I was woken up from sleep. I found the situation quite humiliating. I was on this trip specifically to relax, and I already have sleep-related challenges. This incident significantly impacted my comfort and sense of safety. Fortunately, I had friends staying in other rooms who helped calm me down. Although they encouraged escalating the issue to management, I chose not to at the time to avoid disrupting the trip further. However, the experience left me uncomfortable staying in the same room, and I decided to leave instead of extending my stay as planned. Mistakes can happen, but basic courtesy—such as knocking before entering and offering a simple apology—goes a long way. Unfortunately, this experience negatively affected my stay and overall trip.

3. vor 7 Monaten
   • They double charged my card and the refund is taking weeks to work out

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   Do not use self check in machines. They double charged my card and the refund is taking weeks to work out (customer service isn’t very helpful). The actual room was fine.

4. vor 1 Jahr
   • Dort wurden wir von 2 ich möchte fast sagen Proleten belästigt.
   • Dann kam sein kleiner süßer Proleten Kollege und schlug mir 3 mal wie eine 9 jährige ins Gesicht.

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   SCHLECHTESTES HOTEL!!! Sehr geehrte Damen, mein Kollege und ich verbrachten einen herrlichen Abend in Köln. Wir hatten großen Spaß, doch da hatten wir die Rechnung ohne das A und O Hotel gemacht, vielleicht lieber erstmal das ABC lernen. Jedenfalls suchten wir notgedrungen eine Unterkunft, schnell fanden wir dieses Hotel aufgrund des günstigen Faktors. Nichts ahnend, gingen wir also zum besagten Hotel. Dort wurden wir von 2 ich möchte fast sagen Proleten belästigt. Die Situation konnten wir vorerst entschärfen. Im Hotel angekommen, sagte ich meinem guten Freund, dass ich ihm das Geld per Paypal schicken würde. Daraufhin mischte sich einer der beiden kleinen Gestalten von zuvor ein und provozierte permanent. Ich sagte, er solle sich jetzt um seinen Sachen kümmern. Anschließend, wollte es sein Kollege auch noch wissen, daraufhin sagte ich das wir uns gerne zu zweit draußen „unterhalten“ können, kurz bevor ich mit ihm die Tür verließ schubste er mich, daraufhin machte ich von meinem Recht der Selbstverteidigung Gebrauch und nahm ihn in die Mangel. Dann kam sein kleiner süßer Proleten Kollege und schlug mir 3 mal wie eine 9 jährige ins Gesicht. Dann wurde die Polizei verständigt, vom panischen Rezeptionist. Diese kamen dann auch, wir klärten die Situation und wurden dann aber lustigerweise aus dem Hotel verwiesen vom panischen Pagen. Obwohl wir genau wie die beiden, die den Streit angefangen haben und im Gegensatz zu uns auch geschlagen haben. Das wäre ja alles halb so wild, zwar ungerecht aber halb so wild, wenn wir wenigstens unser Geld zurück überwiesen bekommen hätten. Darauf warten wir zwei Wochen. Es wurde angerufen, es wurden mails verschickt, aber das Geld ist nicht da. Eine unfassbare Frechheit!!! Ps geht lieber ins Steigenberger, viel netter und auch wesentlich schöner.

5. vor 1 Jahr
   • La colcha de mi cama, estaba llena de sangre y se supone estaba "limpia".
   • La colcha de mi cama, estaba llena de sangre y se supone estaba "limpia".

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   La ubicación del lugar es buena, cercana a los lugares turísticos y accesible. Sin embargo, Poner más atención en ventilar las habitaciones, al ingresas a la habitación olía muy feo. La colcha de mi cama, estaba llena de sangre y se supone estaba "limpia".

6. vor 1 Jahr
   • I witnessed her verbally harrassing a guest and her behavior was aggressive, hateful, and completely unprofessional.

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   The night receptionist / manager hhere is an absolute disgrace to the concept of hospitality. I witnessed her verbally harrassing a guest and her behavior was aggressive, hateful, and completely unprofessional. If management has any standards whatsoever, this person should be nowhere near a front desk. She turned what should have been a simple check-in into a public spectacle of verbal abuse.

7. vor 1 Jahr
   • A cologne got stolen in our room during our stay and you are not responding for it?

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   DON'T STAY HERE! A cologne got stolen in our room during our stay and you are not responding for it? you should be paying more attention to this stuff. Reading the reviews I can see that we are not the only ones who got robbed here. AND ALSO A COLOGNE! same modus operandis

8. vor 1 Jahr
   • someone made an unauthorised entry into our room for the sole purpose of robbing us

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   We were robbed when we booked a completely private room. No cleaning service requested. Which means that someone made an unauthorised entry into our room for the sole purpose of robbing us. We reported it very calmly and the response from the staff was kind and considerate, but we were told to leave our details and wait for a response from the manager, who would be back in a few days. We were never contacted. We sent them an email and they never got back to us. All this makes us think now that they never bothered to investigate or that they are simply covering up this crime. I don't know which is worse. We will never come back, and I urge everyone reading this message not to do so either.

9. vor 1 Jahr
   • someone stole my labeled yoghurt

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   Overall good value for 25€/night in a 4-bed dorm with private bathroom. Rooms could be more soundproof, but earplugs help. It was a bit noisy due to school groups, and someone stole my labeled yoghurt, but that can happen. Facilities include a guest kitchen, laundry, breakfast buffet (not tried), and a large common area with workspaces and a pool table. Bathrooms could be cleaner, but staff were friendly and helpful.

10. vor 1 Jahr
    • a staff member started yelling at me in German. I told him I didn’t speak the language, but he aggressively checked my reservation, took my hostel card, and forced me to leave.
    • while stretching my back with yoga exercises at reception, a staff member started yelling at me in German. I told him I didn’t speak the language, but he aggressively checked my reservation, took my hostel card, and forced me to leave.

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    There are two girls, one with glasses and other blonde who are very friendly and provide excellent service. Unfortunately, some of the other staff are the opposite. I have a back problem, and while stretching my back with yoga exercises at reception, a staff member started yelling at me in German. I told him I didn’t speak the language, but he aggressively checked my reservation, took my hostel card, and forced me to leave. If he misjudged my actions, it could even be xenophobia. I never go back

11. vor 1 Jahr
    • During the night some strange man entered in the room (it was a private one).
    • During the night some strange man entered in the room (it was a private one).

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    When we arrive the cleaning team were super rude and told us that the bathroom was “kaput” even telling him that we didn’t knew German. We went to the reception and after a lot of time they switched our room. During the night some strange man entered in the room (it was a private one). They solved the problem, but a lot of bad things happened.

12. vor 2 Jahren
    • Had my laptop stolen and when pressed the staff and security on the matter, they did nothing.

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    This place was terrible. Cleaning service was bad and intrusive. Security is nonexistent. The staff works poorly at a snails pace. People coming in and out of the place. Had my laptop stolen and when pressed the staff and security on the matter, they did nothing. This made me want to never go into a a&o every. This place is terrible!

13. vor 2 Jahren
    • Room had been previously broken into and they put a thin piece of metal to “fix” where someone broke the door to get in.
    • Room had been previously broken into and they put a thin piece of metal to “fix” where someone broke the door to get in.

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    Way overpriced and anything is going to cost you as much as they can charge: 4,8€ for a small bottle of Heineken is criminal. All the pans in the kitchen are completely destroyed and the nonstick coating will flake off into your food. My duvet had a fresh blood stain on it, and there was a large spilled yogurt on the hall carpet that was never cleaned and just let to dry. Room had been previously broken into and they put a thin piece of metal to “fix” where someone broke the door to get in.

14. vor 2 Jahren
    • Someone came in at 4am and directly flashed their phone light in my eyes then stared at me from their bunk
    • Someone came in at 4am and directly flashed their phone light in my eyes then stared at me from their bunk
    • Someone came in at 4am and directly flashed their phone light in my eyes then stared at me from their bunk
    • Someone came in at 4am and directly flashed their phone light in my eyes then stared at me from their bunk

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    worst experience of my life , Quiet hours were 10-6am but throughout that time on the first night people were making so much noise , room way too warm . Someone came in at 4am and directly flashed their phone light in my eyes then stared at me from their bunk .went down to reception to tell them but no help. Sat in reception until 6am , then could not sleep due to banging of metal and people singing . Asked to be moved said no. Got assaulted on 2nd night and had to leave early. Refund please

15. vor 2 Jahren
    • my rooms seems to have been broken into in the past (the door had visible repairs)

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    located in what seems to be the gay area, near a metro & tram station be careful with your belongings, my rooms seems to have been broken into in the past (the door had visible repairs)

16. vor 2 Jahren
    • Nachdem wir uns dann einige Rezensionen auf Google Maps durchgelesen hatten und auch Spuren des versuchten Einbruchs an der Zimmertür entdeckt hatten, fühlten wir uns so unsicher, dass wir abreisen mussten.

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    Gruseligste Hostel Erfahrung meines Lebens! Mit dem staubigen, dunklen, spärlich und lieblos eingerichteten, überteuerten Hostelzimmer, das wir uns mit ein paar Silberfischen teilten, hätten wir uns zunächst zufrieden gegeben. Jedoch wurde unser Schlaf wiederholt, zunächst von extrem lauten Partylustigen und dann in der zweiten Nacht von mehrmaligem aggressiven Pochen an unsere Zimmertür gestört. Letzteres versetzte uns tatsächlich in leichte Panik, da es um 3 Uhr nachts so laut gegen unsere Tür hämmerte, dass wir Angst hatten uns könnte etwas widerfahren. Nachdem wir uns dann einige Rezensionen auf Google Maps durchgelesen hatten und auch Spuren des versuchten Einbruchs an der Zimmertür entdeckt hatten, fühlten wir uns so unsicher, dass wir abreisen mussten. Auf unseren Wunsch, einen Teil unserer Kosten erstatten zu lassen, wurde nicht eingegangen. Alles in Allem nicht zu empfehlen.

17. vor 2 Jahren
    • someone was in my bed because his bed had also been taken!

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    Nice place, but the guests seemed to not be the most social! Like the others said the rooms are almost unbearably hot, the second i walked in i had started sweating! And also someone was in my bed because his bed had also been taken! The one above was free as that was his original one so i grabbed that. Staff were great but definitely busy/understaffed so its a wait sometimes if you need help. Hostelworld chat is key for this hostel as its a lot of businessmen not so much travelers.

18. vor 2 Jahren
    • Me and my friend both got some of our stuff and food stolen

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    Not your typical hostel, more like hotel. Me and my friend both got some of our stuff and food stolen and staff didn’t seem to care and didn’t help at all. Bathroom smelled nasty and the drain in shower didn’t really work. Hard to make friends as well so definitely wouldn’t come back here again.

19. vor 2 Jahren
    • Woke up to someone not even from my room going through my bag.
    • Woke up to someone not even from my room going through my bag.
    • someone not even from my room going through my bag

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    Woke up to someone not even from my room going through my bag. When my alarm went off at 5:45 he got up and left immediately. I checked my bag and found 2 pockets opened with all my stuff gone from them. I decide to check under the pillow where the man was sitting and find all my stuff. Luckily nothing missing but do whatever you can to stay away from this hostel