Rafiki Oasis

Wildly disappointed in my stay. The communication here was like pulling teeth. This goes for Rafiki and Rafiki Oasis. Breakfast and most activities are actually at Rafiki and not at this location, just fyi. From the start, they booked me at the wrong location and when I asked for a refund they said “oh that’s not possible, the money is already in the bank”, which is not how anything works. They have a WhatsApp group that has all information on activities, tours etc. But no one manages the group so it’s at capacity and it takes days (others said a week of asking) before getting access to all of the events. You could go to reception but it has limited hours and it’s impossible to find anyone. They give you numbers for bike rentals or other activities but again, no one responds to the WhatsApp messages or they forget to give you times or costs. Other advice like for the sunrise hike are so off point. I was told I need a “light windbreaker” for the top of Moses mountain and it was so freezing and had to spend more money renting blankets from the site. I needed to extend my stay and no one thought to inform me the price had doubled until after my credit card was charged. My friend had organized an airport pick up and was left waiting for 2 hours at 1am and another friend was never responded to regarding her airport pick up. When I had a bed bug concern, reception was closed and I had messaged the group WhatsApp and was told to “message instagram”, to which instagram says their account isn’t regularly checked. It wasn’t until I announced publicly that I needed assistance regarding a bed bug matter that someone was miraculously available to move me to a different room. Would not recommend this hostel.