JO&JOE Vienna

terrible staff service when dealing with potential bed bug infestation. definitely do not recommend

Bed bugs, lots of them. back and forth with support, until we got the money back. Bad experience

I found bed bugs on my bed and I got bitten and the room was not clean . Smell horrible

I stayed at this place back in January 2025. It took me a while to write this review but my stay here as a solo backpacker was traumatizing. I experienced bed bugs during my stay and even when they changed my bed and room I kept getting new bites. I ended up cancelling my future reservation and they gave me a future refund for the future stay but not for the stay with the beg bugs. I didn’t check the reviews which I should’ve but checking now I fear they might be removing reviews that mention bed bugs (there were more when i first checked). Luckily, the place has a routine for handling bed bugs so once I left I didn’t get any new bites but it was very traumatizing to say the least as this was my first time ever experiencing bed bugs and I was alone in a new country. The venue is beautiful and they host good events but not worth the headache.

The gap between the bed and mattress was messy, and it seemed like they don’t clean unless bed sheet and duvet. No wonder someone had reported bed bugs, though thankfully it was not the case for me. My pillow had mold, which suggested that it hadn’t been washed under the cover. Of course, the experience may differ depending on who you share the room with. In my case, the lights were turned off quite early at night, so everyone had to rely on my flashlight. It was also annoying that one guest left their alarm snoozing for almost an hour in the morning. Since they turned it off straight away each time, they could have simply switched it off. People were snoring, bumping the bed frames, and making noise, even if unintentionally. I had to check out at 3 a.m., so I packed my things and organized them outside to avoid disturbing others, but in the end, neither I nor the sharers were somewhat bothered. The drawer located at the bottom of the bunk bed was also awkwardly placed, as it meant you couldn’t help but look at the person staying on the lower bunk while accessing it. I’ve stayed at other hostels where there were private sleeping spaces or at least curtains around the bed, so you could control your own light and avoid disturbing others. Compared to those places, this one was not that easy to stay in. You definitely need to bring a sleep pad and earplugs for a better night’s rest. At check-in, I didn’t notice much, but at check-out the staff were casual and helpful, which I appreciated.

Here’s the story of how a €3 towel fee was the last straw for me. I’ve done the mistake of booking my stay based on past good experiences at this hostel, only to arrive here and find out they’ve swapped hospitality for surprise fees and a strict ‘figure it out yourself’ approach to cleaning. When I booked a private room at JO&JOE Vienna, I expected, at the very least, basic hygiene. Fresh linens, a cleaned room, maybe a towel without having to solve a riddle first. Instead, I learned upon arrival (this being a key detail) that rooms aren't cleaned, linens aren’t changed, and towels? Well, the website promised they were ‘available upon request’ for private rooms. What it didn’t mention was that the request costs you €3! The front desk conversation was about as productive as arguing with an empty chair, and the general manager, who one might assume is responsible for addressing complaints, was conveniently unavailable for the entirety of my stay. Would I recommend staying in one of their private rooms? Absolutely: if you enjoy discovering new and creative ways a hotel can squeeze money out of basic necessities. Otherwise, you're better off elsewhere in Vienna, where hotels respect their guests enough to be upfront about their pricing and hygiene standards. The rooftop is nice, sure. But if your idea of a good time is paying €5+ for a beer served in a plastic cup while wondering whether your sheets have ever been washed or have bedbugs crawling all over, then by all means, book a private room here. If you're a student eyeing their rooftop, do yourself a favor, skip the soulless terrace and go for a real Vienna experience at Travel Shack nearby or Bukowski Pub instead. You'll find reasonably priced drinks and an atmosphere that actually feels alive.

There are bed bugs in my room. I was bitten last night and it was very uncomfortable. I was also bitten by bed bugs when I stayed in September. The hotel should pay more attention to this problem.

This is my second time here and I got bit by bed bugs again. I got bitten twice. I found bed bugs. It was horrible. The hotel should hire an exterminator. I have complained to the front desk and there is nothing they can do.

The room we were put in was very dusty all over the walls and unfortunately had bed bugs, as I have come away with more than 30 bites on my body, including 4 on my face. Also, we didn’t really like that anyone not staying at the hostel was able to access the corridor that takes you to the rooms. I think that there should be a key card access on this door (by the cafeteria), to make guests feel a bit safer. As anyone could come up the elevator and wonder around the hostel.

Stayed here for 2 nights. Pretty standard hostel with friendly employees. Location is great but the area near the train station gets sketchy after dark. Perhaps, not the best option for single travelers. My rate is so low due to the fact I was beaten by bedbugs here. And quite badly. My friend didn’t have the same issue, so I guess the infestation is not in every room. Overall, not recommended.

BED BUGS. My entire body got eaten by bed bugs in an all female dorm. The beds are super uncomfortable and the pillows are even worse. I have never experienced bed bugs before, what an awful experience. The hostel is private and decent, food and drinks are OK at best. If you are looking for a mediocre experience, this is the place for you! if you are looking to get bitten over 2,000 times, this is the place for you!!

On my second night here they changed us from room because of BED BUGS found

got bed bugs and told them very calm and politely about it and asked to be kept in contact for confirmation that it was bed bugs. Then, i got a shady email neither confirming nor denying if it was bed bugs (because i doubt they even looked into it) and then asked for confirmation and was ghosted. when i went back and spoke to a receptionist that had no idea about any of this or there even being bed bugs at all which confirmed they just ignored that i had told them at all! be warned!

Bed bugs in my bed. When i called a few days after going back home and discovering spots on my body, the person on the phone couldn’t care less. They did not ask my room number and just informed me that I was the only one to make this complaint. Since then, I have seen reviews on Google Maps which also complained about bed bugs. So I guess I wasn’t the only one affected. A shame because except that I had a great time, but afterwards I am really disappointed with how they handled my complaint.

i didn’t love this hostel, though it was clean and the rooms were fine. i found the environment very hard to socialize in and was happy to be staying with my friend instead of alone. there was a salsa night but ONLY if you knew salsa at a high level so that’s not a hostel activity and shouldn’t be advertised as one. i got bed bug bites here as well. the location is next to the metro station but a bit far from the city center.

Hostel sin vibras, bien organizado que parece un supermercado, no existe mucha armonía en el lugar y a pesar que es muy grande no hay muchos lugares para sentarse o socializar. Limpieza regular, a excepción de bedbugs que encontré en mi cama.

It's a really strange kind of hostel that makes design choices that are actively hostile to backpackers. Pros: -Generally appeared clean and modern -Convenient location next to westbahnhof and metro station -I met some nice people in my dorm room Cons: -Beds are unmade -Mattresses have a black cover- normally I do a check for bedbugs when checking in, and this was hard to do. The cynic in me feels this was a deliberate choice! -While it had blinds on the bottom bunks, curtains would be quieter and more practical (and less prone to breaking- one in my room was broken) -The shower leaked really badly, and there was no drainage in the shower room so there was just a big pool of water there constantly. It highlighted that the bathrooms aren't cleaned every day. -Towels not included (and expensive to hire) -It's advertised as having a kitchen, but there's no actual cooking facilities for self catering (just a fridge and microwave) -Events were advertised in English, but conducted in German, which was very strange! -Because of the sparse and impersonal common spaces, and the lack of backpacker-targeted events, I met nobody else outside of my dorm room during my stay. I definitely wouldn't recommend for any solo backpackers, but might be functional if you're travelling with a group of friends. Even so, you're likely better off booking a shared hotel room.

Strange place- hostile to backpackers and missing key facilities and services. Events were advertised in English but run in German. I only ever met people in my dorm room because of how sparse the common areas are. The shower leaked terribly and the pool of water started there (showers weren't cleaned?!?). Mattresses have a black cover, which makes bedbug checks impossible. It is located convenient to the westbahnhof station. I don't recommend for solo travelers.

My stay in hostel was not pleasant due to bed bugs. However staff were very nice and hepfull and hostel itself was ok. I got very big allergy from bites and could not enjoy Vienna as i was planned. I left Vienna with not nice memory…

Bed Bugs. Yikes!!! Disgusting!!!

The Hostel was mostly focused on doing fun events for everyone in the hostel but also to the public. It made it pretty crowded at night which was good for meeting people but I do think that the cleanliness of the place suffered a bit from it. There was a lot of mold in my shower and honestly the bathroom situation sucked because the sinks were not part of the actual bathrooms, instead they were right in the main room, so it was hard to be quiet at night. Also do watch out for bed bugs!!

The staffs were rude except the reception desk. My whole body got red itchy bumps because of bed bugs!!! They hardly clean and dust the room. They just change the sheets, empty the dustbins and leave. The bed bugs came because of the dirty condition.

The bedbug cause me to wash all my clothes at night before moving to a new room. It’s a big hostel but they only have two washing machines and two dryers. If the people doesn’t come to collect the cloths after the cleaning program finished, everyone need to stand in a small warm room to wait for 3 hrs and more. I found the bedbugs on my bed around 9pm and get to finish my less than 10 clothes laundry at 230am. On the other hand, even though the hostel is providing iron for the guest, but you will never have the chance to use it. It cost 10/20 Euro to rent a iron, and everyone rent it and keep it as long as they want until they die maybe. Instead of renting out the iron, maybe the hostel can consider to put at least one iron in the laundry room with a cctv, so everyone can have a chance to use it.

There were bed bugs, dust on the walls and on the floor on the side of the bed with old tissues and bottles. I was disappointed with the staff when one night at 2AM, a random man came into our room even though we fully locked the door of our already sleeping room, all the beds were occupied by females so we were shocked when the man came in, visibly drunk. One of the roommate screamed to him to leave and he eventually did after a few minutes. The staff said we "simply didn't lock the door right" and said they would come check but they never came to make sure we were ok even when we called again to have an update on the situation. That was not a fun last night at the hostel. I wish the staff had been a bit more understanding of the situation.

Bed bugs infestation of multiple rooms (as at 13/09). This appears to be an ongoing issue and I would advise against anyone staying here until the whole place is fumigated. The hostel are clearly trying to deal with it but it continues to be an issue . Unfortunately the whole appeal of this hostel is that it is meant to be clean - but bed bugs + average social vibe + pretty sketchy location = would not recommend staying here.

Bed bugs were found in several beds in my dorm, from seeing previous reviews this seems like an ongoing issue at this hostel and not much is being done to get on top of the problem. This meant I spent an entire day of my trip washing and drying my clothes (the hostel did give me as many laundry tokens as I asked for), with only one of two washing machines actually working. My friend did her washing at a nearby laundromat that reception recommended to her and was refused a reimbursement for what she paid, which is unacceptable. If staying here please be aware that this is an ongoing issue at this hostel.

Honestly my stay here was not that great. CONS: my room had bed bugs so I got bitten and had to wash all of my luggage. There were only two washing machines + dryers for the whole hostel so it took a while as people were queuing up to do their laundry. The kitchen is only a microwave and a kettle. Someone stole my bread and cereal I had placed in the cabinet. The mattress was by far the hardest I have ever slept on. I had my room on the fifth floor which was accessible to the public but the lock for the cor

Not a big deal, however the toilet could have been bigger. I find it difficult to move around. I woke up the next morning only to find out that the shower was flooded. Also i found bed bugs in my bed. I informed during checkout. I hope it’s being addressed:)

Was unfortunately placed in a room staff had been made aware had bed bugs, got bitten. Was moved, got laundry tokens, should have been reimbursed. No quiet hours, parties go late into the night.

Great location, super friendly staff, so many activities to meet people like dance classes etc. Worst thing was the bed bugs.. The staff handled it very professionally

Bed bugs! Bed bugs! Bed bugs! Stay: 12-13.04.2023 I am very sorry but I have to share my experience at Joe&Joe hostel in Vienna. The place is wonderful, the bar and the events are superb and the decorations are great. Also the staff is kind and helpful, smiling and welcoming. However, unfortunately, two of the most important things for a hostel are an absolute 0/10, namely the beds and the hygiene. The beds are essentially bunk beds inside plywood cases. Design-wise super cute but omg the dry cough they cause. The wood sucks the humidity in the cubicle and I needed to drink 4 times in the night to keep my throat at a decent moisture. And another thing that plywood does: its a perfect house for bed bugs. The small animals tend to not carry diseases however some people are allergic to them and they spread FAST within the area they are and you can take them home. After reading some similar reviews online I got curious and lifted my bed.. and the result you see it in my video. A fat bed bug was right there, filled with was likely not my blood as I had no bites. However thank GOD I checked because I was able to leave the same day and find a hotel nearby. The staff was thankful that I was not losing my mind and I can understand, you can't control these things. However, my case is not an isolated one at this facility and I highly encourage the management to do the hard thing and shut down the whole place for 2 weeks and do a proper, deep cleaning. I know the bed bugs can always come back but they definitely are not gonna leave the place until they are exterminated. I have traveled a lot, in a lot of hostels, and never I have seen so many bed bugs related bad reviews in one facility only. The staff refunded me 3 nights out of 4 and somewhat apologised. They did not however remove the other guests from the infested room (room of 12 people, fully booked) and I do not know what happened afterwards. They offered me 4 free washing and drying coins and were at all times ready to help. I was able to speak to a manager (Igor, sorry if the name is not correct) and everything was good in the end. I did not bring the bugs at home because I noticed them immediately. But yeah, here's the unfortunate true account of my stay!

The staff were lovely however the hostel has loud, they have karaoke and parties which go until the early hours of the morning on the same floor as accom which means you won’t get the best sleep. On my fourth day I woke up with bedbug bites all over my body, I would not stay here again. Also, kids from town hop in the elevator with guests and gain access to the hostel only floors, during our stay our food and other guests we talked to food was taken from the fridge, probably by these kids who were there all 4 days of my stay.

Bed bugs!!!!!!! I found bed bugs in my bunk in two different beds in two different rooms two nights in a row. While the staff (specifically the night manager) was helpful and kind, you could not pay me money to stay here again.

WARNING: BED BUGS BED BUGS BED BUGS. I don't dreccomend the dorms as the noise from the bar bounces back into the room and can keep you awake into the early hours. Found adult bed bugs and was moved rooms, reception cleaned my clothes only but a few staff members were unaware of cross contamination and at points blamed me for taking the bed bugs to the hostel. Although all care in world coming home and laundering my clothes on return. I NOW HAVE A BEDBUG INFESTATION AND WILL COST ME £££ TO FIX