a&o Salzburg Hauptbahnhof

we went on a school trip to salzburg for two days and the school decided we were staying in this hostel. the room we stayed in had leftover mouldy food was dirty and unhygienic. i also checked for bed bugs but there was none. the room was also very cold even after we blocked off any kind off wind from coming in the room. the location of this hostel is very bad.

I only spent one night here and I’m now covered in bed bug bites all over my body and face. Update: They requested photos of the bites which I sent via email but the manager’s response was that I most likely got them in another hotel/hostel or on the bus. I have bites on my eye lid, forehead and cheek and the manager concluded I got those while sitting on a bus fully awake with my eyes open. Hospitality industry for you. Do not stay there.

The room we had was clean and maintained and it was in a very convenient location. However I got bed bugs, I was the only one who got them in the 4 person dorm but it is very inconvenient as I’m travelling for a while.

BED BUG ALERT!! I stayed at this hostel with my mom for just two nights and both of us are covered in bed bug bites now! I was even able to notice one on me/the sheets during our stay and freaked out, but wasn't able to capture it on camera unfortunately. There's more criticism to be had for this room (e.g. its size) but I'm pretty sure bed bugs is the most relevant and important thing to point out here. The service was rather chaotic and there was dirty/half-cleaned silverware put together with "clean" ones. That's unacceptable and unsanitary. The location is alright but also not that great, you still have to walk quite a bit to the central station and the pavement is not smooth which makes it rather difficult with big and heavy suitcases. Do not recommend, especially because you can get much better for the price point (almost 400€ for all this...)

We booked 3 beds in a 4 beds room directly on their site and paid the price at the end of the process. I did received a mail for online check in, I did started the process and at the end I have to pay another 4.50 Euro. Why? I already paid the price you asked for booking, on your site. At the reception we have to pay another 10.50 for bed sheets. We finally arrived in our room, there was another woman and the fun begin. She did speak in her sleep and laugh whole night long, we barely slept around 3 hour all 3. At 5:30 in the morning left our room because we cannot stay there waiting for a miracle. As location is ok, near the central station and around 20 minutes from Old center, if you like to walk. If you want to book here be advised - bedbug bites is a bonus. ps - take a room for yourself, avoid a night without sleep.

Left this place covered in bedbug bites. We alerted the receptionist when we found bed bugs in the room after our first night. She was sweet and seemed concerned, told us she would check the room but I don't think much was done. We left the next day with more bites and welts. A few other things, the layout is bizzare, you take the elevator up to the third floor, climb up some stairs then down some to find your 3rd floor room. Trying to take the stairs down is a maze. Rooms are also very loud, it sounded like we could hear every word of conversations in the hall way as well as outside our window. This was our second stay at an A&O and both have been disappointing.

Bitten by bed bug ,all through my left arm and leg, I stay 4 night and no staff clean the room,if I allow give minus rate ,I will do