The People - Lyon

When we arrived in our room, we discovered either bedbugs or a cockroach under one of the mattresses. What made the situation even more unsettling was that the person at the reception didn’t seem surprised or concerned when we informed them. We were given a new room, but it appeared to be under renovation. It was dusty, and about half of the power outlets were missing—just open holes in the wall. The room also had very limited floor space, which was difficult since we had four large suitcases. The worst part was that, after finding pests in the first room, we spent the rest of our stay terrified of bringing something home in our luggage. Overall, a disappointing experience despite the kind staff.

I had bedbugs from the dorm. A real big one at that. Talking back and forth during my discovery one day later, they said they wanted to check on the dorm the same day. They offered me help at first in form of helping me clean my clothes. Later during the conversation over the days, they’d only help me with my clothes if I’d go to the reception at Pilo. (where I would get free laundry) During the dragging conversation I was already 200 km away and the following days additional 400km. So the offer seemed to be only a half hearted attempt to help me check into other hostels again. (Did my laundry myself the same day already. But I did not get any further help, other then the offer to spend extra days coming back to Pilo and doing it there…) I’m greatly disappointed in such behaviour as everything else was really really nice…

Bed bugs in dorm beds, and when we told the reception staff that there was multiple bed bugs in one of our beds, a member of staff was rude & unpleasant, however we luckily managed to upgrade to a private room and was told we could stay there for 3 nights. However, we were abruptly told in the morning that we had an hour to pack our stuff and move back to another dorm. We said that we didn’t feel comfortable going into another dorm where we previously experienced bed bugs, so we requested to pay to upgrade to a private room. From then on, the stay was lovely and the lady at reception was very helpful!!

The dorms were filthy and had a disgusting smell - the bathrooms especially were very unclean (I don't think they were cleaned once during my stay .. there were 18 people staying in my dorm). My bed was not clean - they were a lot of stains on the mattress that I cleaned myself. The pillow had yellow stains all over it. After my stay, I developed a rash that I had to go to the doctors, which the doctor said it was bedbugs. Two guests kept putting their belongings on my bed - even though I had closed my curtain. The wi-fi did not work.

The shelf around the mattress was VERY dirty. It was evident it hadn't been properly cleaned (or at least swept) for a long time. Plus, I got bitten by bed bugs, which further proves their low hygiene standards.

However, we arrived in the room and it had almost no lighting, with no lamps next to the bed which made it impossible to read or do anything throughout the sleeping area. The heating was on at a very high temperature considering also the mild weather of the days we stayed, we tried to turn it down and the next day found it at an even higher temperature when we had turned it off. The worst was the total lack of cleanliness in the room. After sleeping in bed the first night my boyfriend and I were covered with an aggressive skin rush that also forced us to consult a doctor given either by failure to clean the sheets or by bed bugs. Truly a terrible experience.

The beds were quite hard, and I was bitten by bed bugs or fleas