Belfast International Youth Hostel

My room had bed bugs. Thankfully, Booking Customer Service was very helpful and spoke with th reception prior to when I went down to let me know what the options were (i.e. changinf rooms or getting a full refund). I picked the full refund, got dressed, packed my suitcase and went down to reception to claim it. The manager tried to dissuade me from the full refund for about 10 minutes, letting me know they could wash my clothes and give me a new room. When I told them I didn’f feel comfortable with that because I know how bed bugs work and they travel from room to room as it’s an infestation he accused me of bringing the bed bugs from my own home. He also asked me whether I’d been bitten, to which I replied that I couldn’t say for sure yes at that particular moment, seeing as I just rushed out as soon as I saw them (ended up finding out a couple hours later that I had, in fact, been bitten), he tried to offer me a new room again because ‘if they hadn’t bitten me then why would I need a refund. The bedding was stained, the room was dusty, and the bathroom was terribly built (the shower wasn’t enclosed so it wet the toilet). Just because I’m travelling on a budget, doesn’t mean I don’t deserve basic human decency in my lodgings.

The toilet, OMG, manual hot water shower, have to press it non-stop throughout the shower, so uncomfortable, toilet floor super disgusting, sticky + rough… water clogged up while using the sink. There are stains on bedsheets and I’ve suffered from bites from bed bug. Horrible. The price is like paying for a decent, comfortable hotel but getting a dirty and unpleasant place. Also, heater is not working during the night, room was freezing cold, no charging sockets beside the bed too, only 2 in the whole room.

Bed bugs. Got several bites , not clean at all