LimaLimon Bogota

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Ater booking we got an email to say the prices were wrong and that they'd be charging us something else. I replied asking for clarification as we'd already paid a deposit but got no reply. Next, our flight was delayed by a day and so we asked to shift the dates of our booking by one day, again receiving no response. When we arrived at the hostel (still within our original booking period) they told us they got the email and cancelled our booking and gave the room away so we had nowhere to stay

The hostel had a problem with their prices on the website, and wrote me to let me know. I requested a change of reservation, and waited for a confirmation that I never received. I followed up a few days later to confirm, and still did not receive a response. A few days later I wrote another follow up and the response I received was an incomplete sentence that did not answer question and was filled with spelling errors. I cancelled for the lack of basic communication.

My booking was cancelled midtrip because the staff made a mistake with the prices and decided to do so instead of facing it.

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Me sentí muy segura y muy bienvenida, está muy bien ubicado el lugar, y las habitaciones y las camas son cómodas y frescas, es mi hostal favorito hasta el momento , la atención es cálida, un abrazo para el equipo de recepción, se les extraña.