Zagreb · Croatia
Stay Swanky
Signalements de punaises
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Témoignage d'un voyageur Booking.com
Swanky is a hostel, a cocktail bar, a restaurant, and a swimming pool all under one roof. The last three are great. Beware: bed bugs!!! The room overlooking the courtyard turned out to be a dark, stinking room in a basement with a tiny basement window. That stench turned out to be caused by bed bugs. After a terrible night, everyone had to leave the room because it needed to be disinfected. I was given the option to move to another hostel myself and receive a full refund for my booking. I agreed to this because I had also heard complaints from other rooms. I was supposed to receive that refund that week, but I never did. At first, they responded with the excuse that they needed to check with their accountant, but after a week, they stopped responding altogether. I will contact my legal insurance provider this coming week. Note: many positive reviews mention the pool, the bar, and the restaurant, but the hostel itself is worthless: dirty, bad beds, dark, filthy rooms, and poor communication. You can also use the pool, bar and restaurant as an outsider, so I reccommend that. My stay was terrible, and I suffered from itching for almost two weeks as a result of the bed bugs and still no refund at all.
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Témoignage d'un voyageur Hostelworld
Good! The day after I had some bed bugs bites, not nice.
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Témoignage d'un voyageur Hostelworld
Bedbugs!!! First night of my trip,only stayed 1night & had bedbugs bites all over me the next day! Otherwise, great location, nice pool & outdoor seating, common room is cool & nice kitchen, friendly staff. Good other than the bedbugs :(
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Témoignage d'un voyageur Hostelworld
Si vous ne voulez pas faire la fête, ce n'est pas le bon hôtel. De plus, la propreté n'est pas une priorité : lit moisi (ou des punaises de lit ?), humidité...Enfin, ma chambre était juste à côté du bar donc il y avait beaucoup de bruit.
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Témoignage d'un voyageur Hostelworld
Bed bugs were a serious problem for me, although no one else seemed to have them. Think I was just unlucky. The very limited communal showers and toilets are dimly lit and smell pretty bad. Staff are nice and location is good
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Témoignage d'un voyageur Booking.com
Die Unterkunft ist zentral gelegen. Das Frühstück war den Preis leider nicht wert. Die Lebensmittel wirkten nicht frisch, die Auswahl war überschaubar und der Kaffee nicht lecker. Das Frühstück kann man in der Bar einnehmen , in der auch geraucht wird. Wir hatten eines der Doppelzimmer und leider Bettwanzen.
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Témoignage d'un voyageur Booking.com
Location is perfect (walk to all the sites) Swimming pool was a bonus in the summer heat. Friendly staff. Nice bar (music mostly muffled in the rooms) I stayed one night in private room, all very comfortable. I stayed another night in a dorm (I joined a tour), very uncomfortable. Knackered mattress (feel all the springs) , bed bugs, strange layer of sandy grit on the bed I had to brush off. , Even duvet was too small with rough old feeling sheets. It's a shame as it's a nice hostel otherwise, but I think some of the dorms at least have not been updated in a while - Buy some new mattresses and bedding! Again none of this was true in the private room which I assume was furnished recently. However I'm now left scratching bed bug bites from the dorms, and yawning from an uncomfortable sleep... Also they dont organise any events, so whilst bar is nice/trendy looking, as a solo traveler it's not as easy as some other hostels to meet people.
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Témoignage d'un voyageur Hostelworld
We stayed for 2 nights in August, our room ended up having bed bugs and all 6 of us got pretty badly bitten. 2 toilets for about 20 people. Apart from that the vibes were good and the pool was even better.
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Témoignage d'un voyageur Hostelworld
Everything was great except that I was bitten by bed bugs. I did not realize until I checked out. Could be a one of exception but please make sure to check your beds before crashing on them.