Marco Polo Phuket Poshtel

LOADS OF BEDBUGS beds rock hard Told staff that I wasn’t staying here because of bedbugs, refused to give me a new bed or a refund

BEDBUGS!!!!!! We found signs of bedbugs (dark marks on the bed sheets) in the female dorm. When asked about it, the employees seemed surprised and shocked. Still the only solution they offered was changing the sheets. After reading other reviews on google and here on booking.com we decided to leave. Suddenly during check out employees admitted that there has been bedbugs in the exact room in january even though they did not say anything about it on the first time. They claimed that they have had someone taking care of the problem and assured that the bedbugs are on a different bed and that there is no chance that they would be on mine. Obviously the issue is still there because there were fresh marks on my bed. Would not recommend staying in this hostel before the problem is actually taken care of.

I was accommodated in a room (Female only dorm) where you could smell a strong lemongrass scent and where two mattresses were missing which seemed surprising to me so I asked the receptionist why there are no mattresses and her response was "we are fixing something". She reassured me it's not about bedbugs... Somehow I did not feel comfortable on the bed the whole evening and shortly after turning the light off I realized I was not alone on my bed - surprise surprise - BEDBUGS! I went down to the reception, it was around 1:20am and even though the reception was supposed to be open until 2:00, after reporting the problem what I heard was "my shift is over, I will call my boss tomorrow". I was checking out the next day and naturally I was not planning to sleep on a bed together with bugs so I insisted. Receptionist's solution was to change the sheets and I didn't know whether to laugh or cry so then she called someone and had a conversation IN the room so she woke everyone up SMH... Eventually it turned out that one of beds in another room was actually available even though it was not cleaned after the previous guest.... The whole room (the initial one), if not the whole level should be out of order!!! But hey, it's the high season and business is business so who would care - lemongrass will do, right? Disgusting.

have bedbugs bite me the whole night, didnot find them, just thought the mosquito bite, then turn on light found bedbugs, so many and so terrible.