Play Hostel Arcos

Giving one extra star for the lovely lady and the guy at the reception, also for the location. BUT...bed bugs. Got bitten on the 20th March. And immediately checked the reviews to find out that a week ago people reported the same. The hostel reacted and gave me the refund for the unused nights. Overall, the place is pretty run down - it was dirty pretty much everywhere, kitchen is super small with barely any tools, bathrooms very small and uncomfortable too and in my dorm, the bathroom door doesn't even close properly. The mattresses so worn down with holes etc... Anyway, this place needs some investment.

Tienen pulgas en las camas debería ser clausurado. Stay away bed bugs y aunque se les comenta hacen caso omiso

Lovely atmosphere, nice rooftop tarrace, very friendly staff. Lovely neighbourhood. Unfortunately we had bedbugs (room 10). However the staff was very helpfull, know exactly what to do. They gave cream to put on the bites, payed for the laundry and refunded the night we didn't use (since we obviously wanted to switch). They told the cleaning team and they knew how to handle it too, they had a special spray for the stuff that could not get washed. This was helpfull. In the end: very unpleasant experience but the staff made it less awefull, thank you all! If no bedbugs I would recommend it.

I had to go to the doctor because I got an alergic reaction to all the bed bugs bites I got in one night. But the employees were nice

The ladies at the front desk were pretty helpful in checking us in and offering information about what to do in the area. This was our first nights stay to start of a 6 week trip in South America. We had a private room, upstairs with the David Bowie theme---long story short, my husband woke up in the middle of the night(4 a.m. ish) with bed bug bites. We actually found bugs, eggs, and bloods spots in his sheets where they had been squished. He switched to a different bed in the same room and tried to go back to sleep. The following morning we were going to tell the front desk lady, but she was on the phone and had a line of guests waiting to check in...we decided we would go get breakfast and tell her when we get back. After breaking the news to the front desk about the bugs and actually showing them the bug we caught in a plastic bag, we didn't get a very helpful response. Basically, she denied that they had bugs and have never had to deal with this before( which reading other reviews...this is not true). She then proceeded to question where we have been and where we had been staying previously...insinuating that we brought the bugs with us. I assured her that was not possible because this was our first stay of our whole trip and that you can physically see the bugs and eggs in the bed and bed frame. She told me they had no other rooms available for us, did not offer a refund, did not offer a discount. We found another lady working who was a bit more helpful and at least went to our room and sprayed some sort of chemical to help. Overall I would NOT recommend this place to stay at.

Bed bugs! Rooms ok, bathroom cramped, but woke up with plenty of bug bites after a couple of days.